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Fuzzy-Data Envelopment Analysis approach to Enterprise Resource Planning system analysis and selection

Author

Listed:
  • Amirhossein Ghapanchi
  • Mohammad Hamed Jafarzadeh
  • Mohammad Hossein Khakbaz

Abstract

Nowadays, companies have invested considerable resources in the implementation of Enterprise Resource Planning (ERP) systems. As a comprehensive software solution, ERP seeks to integrate all departments and functions of a company into a single computer system that can satisfy all departments' information needs. Many companies have wasted millions of dollars as a consequence of failed ERP implementation and adoption. Some of these failures come back to the selection of an ineffective ERP system. This article seeks to propose a method for selecting appropriate ERP systems, to enable firms' decision-makers to achieve an overall consensus by using a decision support process. In addition, since estimating distinct and precise data in the field of Information Systems is hard, a Fuzzy-Data Envelopment Analysis model is used to evaluate the value of each ERP software solution using subjective judgments made by a group of high prestigious IT experts in the petrochemical industry.

Suggested Citation

  • Amirhossein Ghapanchi & Mohammad Hamed Jafarzadeh & Mohammad Hossein Khakbaz, 2008. "Fuzzy-Data Envelopment Analysis approach to Enterprise Resource Planning system analysis and selection," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 3(2), pages 157-170.
    • Handle: RePEc:ids:ijiscm:v:3:y:2008:i:2:p:157-170
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    Citations

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    Cited by:

    1. Behrouz Zarei & Yahya Chaghouee & Fereshteh Ghapanchi, 2014. "Organizational Diagnosis in Project-Based Companies," SAGE Open, , vol. 4(2), pages 21582440145, May.
    2. Han, Yongming & Geng, Zhiqiang & Zhu, Qunxiong & Qu, Yixin, 2015. "Energy efficiency analysis method based on fuzzy DEA cross-model for ethylene production systems in chemical industry," Energy, Elsevier, vol. 83(C), pages 685-695.
    3. Hatami-Marbini, Adel & Emrouznejad, Ali & Tavana, Madjid, 2011. "A taxonomy and review of the fuzzy data envelopment analysis literature: Two decades in the making," European Journal of Operational Research, Elsevier, vol. 214(3), pages 457-472, November.

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