IDEAS home Printed from https://ideas.repec.org/a/ids/ijbenv/v10y2018i1p52-74.html
   My bibliography  Save this article

Antecedents and consequences of servitisation in the office printing industry

Author

Listed:
  • José Castro Oliveira
  • António Azevedo

Abstract

This paper aims to investigate a gap in the literature by analysing how the digitisation and paperless office movement are affecting the office printing industry. To comprehend the emergence of servitisation in office printing industry, two exploratory interviews with the Chief Executive Officer (CEO) of Xerox Technology were conducted. Furthermore, the top 11 manufacturers from a universe of 15 manufacturers were consulted and five answered an online semi-structured questionnaire script. The CEOs of four photocopier manufacturers said that the servitisation process is in the implementation phase, which started between 2012 and 2015, and all firms reported the process has not ended yet. Economic reasons are the major driver of servitisation, while investigation and development (I%D) is the area more affected. The managers perceived positive impacts on the company's image, and global performance of the company. However, 40% of firms stated that there was a downsizing on the headcount ranging from 5% to 15%. The managerial implications and recommendations are discussed.

Suggested Citation

  • José Castro Oliveira & António Azevedo, 2018. "Antecedents and consequences of servitisation in the office printing industry," International Journal of Business Environment, Inderscience Enterprises Ltd, vol. 10(1), pages 52-74.
    • Handle: RePEc:ids:ijbenv:v:10:y:2018:i:1:p:52-74
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=93315
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Bustinza, Oscar F. & Lafuente, Esteban & Rabetino, Rodrigo & Vaillant, Yancy & Vendrell-Herrero, Ferran, 2019. "Make-or-buy configurational approaches in product-service ecosystems and performance," Journal of Business Research, Elsevier, vol. 104(C), pages 393-401.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbenv:v:10:y:2018:i:1:p:52-74. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=69 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.