Utilizing Social Media Data for Estimating Transit Performance Metrics
Author
Abstract
Suggested Citation
Download full text from publisher
References listed on IDEAS
- Eboli, Laura & Mazzulla, Gabriella, 2011. "A methodology for evaluating transit service quality based on subjective and objective measures from the passenger's point of view," Transport Policy, Elsevier, vol. 18(1), pages 172-181, January.
- Vanessa Stjernborg & Ola Mattisson, 2016. "The Role of Public Transport in Society—A Case Study of General Policy Documents in Sweden," Sustainability, MDPI, vol. 8(11), pages 1-16, November.
- Delbosc, Alexa & Currie, Graham, 2012. "Modelling the causes and impacts of personal safety perceptions on public transport ridership," Transport Policy, Elsevier, vol. 24(C), pages 302-309.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Agnieszka A. Tubis & Emilia T. Skupień & Mateusz Rydlewski, 2021. "Method of Assessing Bus Stops Safety Based on Three Groups of Criteria," Sustainability, MDPI, vol. 13(15), pages 1-27, July.
- Salonen, Arto O., 2018. "Passenger's subjective traffic safety, in-vehicle security and emergency management in the driverless shuttle bus in Finland," Transport Policy, Elsevier, vol. 61(C), pages 106-110.
- Dong, Hongming & Ma, Shoufeng & Jia, Ning & Tian, Junfang, 2021. "Understanding public transport satisfaction in post COVID-19 pandemic," Transport Policy, Elsevier, vol. 101(C), pages 81-88.
- Verbich, David & El-Geneidy, Ahmed, 2016. "The pursuit of satisfaction: Variation in satisfaction with bus transit service among riders with encumbrances and riders with disabilities using a large-scale survey from London, UK," Transport Policy, Elsevier, vol. 47(C), pages 64-71.
- Ghada Alturif & Wafaa Saleh, 2023. "Attitudes and Behaviour towards More Sustainable Travel Options in the Kingdom of Saudi Arabia: An Emerging Social Change?," Sustainability, MDPI, vol. 15(16), pages 1-19, August.
- Lupo, Toni, 2015. "Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily," Journal of Air Transport Management, Elsevier, vol. 42(C), pages 249-259.
- Pierluigi Coppola & Fulvio Silvestri, 2021. "Gender Inequality in Safety and Security Perceptions in Railway Stations," Sustainability, MDPI, vol. 13(7), pages 1-15, April.
- Pavol KRAL & Katarina JANOSKOVA & Tomas KLIESTIK, 2018. "Key Determinants Of The Public Transport User’S Satisfaction," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2018(31), pages 36-51, December.
- Mulley, Corinne & Clifton, Geoffrey Tilden & Balbontin, Camila & Ma, Liang, 2017. "Information for travelling: Awareness and usage of the various sources of information available to public transport users in NSW," Transportation Research Part A: Policy and Practice, Elsevier, vol. 101(C), pages 111-132.
- Luo, Shuli & He, Sylvia Y. & Grant-Muller, Susan & Song, Linqi, 2023. "Influential factors in customer satisfaction of transit services: Using crowdsourced data to capture the heterogeneity across individuals, space and time," Transport Policy, Elsevier, vol. 131(C), pages 173-183.
- Celik, Erkan & Aydin, Nezir & Gumus, Alev Taskin, 2014. "A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey," Transport Policy, Elsevier, vol. 36(C), pages 283-293.
- Wenjia Zhang, 2016. "Does compact land use trigger a rise in crime and a fall in ridership? A role for crime in the land use–travel connection," Urban Studies, Urban Studies Journal Limited, vol. 53(14), pages 3007-3026, November.
- Shuli Luo & Sylvia Y He, 2021. "Using data mining to explore the spatial and temporal dynamics of perceptions of metro services in China: The case of Shenzhen," Environment and Planning B, , vol. 48(3), pages 449-466, March.
- Jomnonkwao, Sajjakaj & Ratanavaraha, Vatanavongs, 2016. "Measurement modelling of the perceived service quality of a sightseeing bus service: An application of hierarchical confirmatory factor analysis," Transport Policy, Elsevier, vol. 45(C), pages 240-252.
- Hassan, Mohammad Nurul & Hawas, Yaser E. & Ahmed, Kamran, 2013. "A multi-dimensional framework for evaluating the transit service performance," Transportation Research Part A: Policy and Practice, Elsevier, vol. 50(C), pages 47-61.
- Joewono, Tri B. & Tarigan, Ari K.M. & Susilo, Yusak O., 2016. "Road-based public transportation in urban areas of Indonesia: What policies do users expect to improve the service quality?," Transport Policy, Elsevier, vol. 49(C), pages 114-124.
- Vania Ceccato & Nathan Gaudelet & Gabin Graf, 2022. "Crime and safety in transit environments: a systematic review of the English and the French literature, 1970–2020," Public Transport, Springer, vol. 14(1), pages 105-153, March.
- Mauricio Carvache-Franco & Conrado Carrascosa-López & Wilmer Carvache-Franco, 2022. "Market Segmentation by Motivations in Ecotourism: Application in the Posets-Maladeta Natural Park, Spain," Sustainability, MDPI, vol. 14(9), pages 1-18, April.
- Welch, Timothy F., 2013. "Equity in transport: The distribution of transit access and connectivity among affordable housing units," Transport Policy, Elsevier, vol. 30(C), pages 283-293.
- Chowdhury, Subeh & Ceder, Avishai (Avi), 2016. "Users’ willingness to ride an integrated public-transport service: A literature review," Transport Policy, Elsevier, vol. 48(C), pages 183-195.
More about this item
Keywords
sentiment analysis; transit performances; transit customer experiences; social media data; ridership data; New York City transit system;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:15:y:2023:i:23:p:16183-:d:1284996. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.