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Is Business Process Management (BPM) Ready for Ambidexterity? Conceptualization, Implementation Guidelines and Research Agenda

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  • Tomasz Helbin

    (Department of Business Informatics and Operations Management, Ghent University, 9000 Ghent, Belgium)

  • Amy Van Looy

    (Department of Business Informatics and Operations Management, Ghent University, 9000 Ghent, Belgium)

Abstract

Business Process Management ambidexterity is a nascent concept providing a philosophy and framework for organizations to radically innovate their business processes, while maintaining their capabilities in process efficiency and operational excellence. Considering the novelty of this topic, there is not yet an agreed conceptualization of the term, nor a consolidated view on related implementation guidelines. We aim to address this research gap through a Systematic Literature Review, where we provide a dual conceptualization that focuses on (1) the equilibrium balance between explorative and exploitative processes, as well as (2) the organizational capability to support exploration and exploitation. Based on this conceptualization, we provide consolidated guidelines for practitioners, including decision steps, followed by a research agenda in order to let this promising domain further advance.

Suggested Citation

  • Tomasz Helbin & Amy Van Looy, 2021. "Is Business Process Management (BPM) Ready for Ambidexterity? Conceptualization, Implementation Guidelines and Research Agenda," Sustainability, MDPI, vol. 13(4), pages 1-25, February.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:4:p:1906-:d:496987
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    References listed on IDEAS

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    1. Kathleen M. Eisenhardt & Jeffrey A. Martin, 2000. "Dynamic capabilities: what are they?," Strategic Management Journal, Wiley Blackwell, vol. 21(10‐11), pages 1105-1121, October.
    2. Paul Harmon, 2010. "The Scope and Evolution of Business Process Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, pages 37-81, Springer.
    3. Qing Cao & Eric Gedajlovic & Hongping Zhang, 2009. "Unpacking Organizational Ambidexterity: Dimensions, Contingencies, and Synergistic Effects," Organization Science, INFORMS, vol. 20(4), pages 781-796, August.
    4. Theresa Schmiedel & Jan vom Brocke, 2015. "Business Process Management: Potentials and Challenges of Driving Innovation," Management for Professionals, in: Jan vom Brocke & Theresa Schmiedel (ed.), BPM - Driving Innovation in a Digital World, edition 127, pages 3-15, Springer.
    5. James G. March, 1991. "Exploration and Exploitation in Organizational Learning," Organization Science, INFORMS, vol. 2(1), pages 71-87, February.
    6. Zi-Lin He & Poh-Kam Wong, 2004. "Exploration vs. Exploitation: An Empirical Test of the Ambidexterity Hypothesis," Organization Science, INFORMS, vol. 15(4), pages 481-494, August.
    7. O'Reilly, Charles A., III & Tushman, Michael L., 2013. "Organizational Ambidexterity: Past, Present and Future," Research Papers 2130, Stanford University, Graduate School of Business.
    8. Constantine Andriopoulos & Marianne W. Lewis, 2009. "Exploitation-Exploration Tensions and Organizational Ambidexterity: Managing Paradoxes of Innovation," Organization Science, INFORMS, vol. 20(4), pages 696-717, August.
    9. Dries Couckuyt & Amy Van Looy, 2019. "Green BPM as a Business-Oriented Discipline: A Systematic Mapping Study and Research Agenda," Sustainability, MDPI, vol. 11(15), pages 1-22, August.
    10. A. Van Looy & M. De Backer & G. Poels, 2011. "A theoretical framework and classification of capability areas for business process maturity," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 11/743, Ghent University, Faculty of Economics and Business Administration.
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    Cited by:

    1. Aloini, Davide & Benevento, Elisabetta & Stefanini, Alessandro & Zerbino, Pierluigi, 2023. "Transforming healthcare ecosystems through blockchain: Opportunities and capabilities for business process innovation," Technovation, Elsevier, vol. 119(C).
    2. Ana María Serrano-Bedia & Marta Pérez-Pérez, 2021. "Knowledge Ambidexterity within a Business Context: Taking Stock and Moving Forward," Sustainability, MDPI, vol. 13(18), pages 1-21, September.

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