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Tourism Family-Business Owners’ Risk Perception: Its Impact on Destination Development

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  • Gundula Glowka

    (Family Business Center, Management Center Innsbruck, Innsbruck 6020, Austria)

  • Anita Zehrer

    (Family Business Center, Management Center Innsbruck, Innsbruck 6020, Austria)

Abstract

In developing and sustaining tourism, destination management involves the coordination of various stakeholders, and theory suggests that securing sustainability, including stakeholder interests in decision-making and strategic planning is crucial. Therefore, understanding stakeholders’ interests and relationships is also essential. In the Austrian Alpine region, small- and medium-sized family businesses offering tourism products dominate the rural tourism landscape. However, little research has been done on how these family firms contribute to shaping the destination’s future. Therefore, through guided interviews, this qualitative study examined family-business owners’ perceptions of risks for Austrian tourism destination development. Family firms externalized such risks as labor shortage as a structural issue and neglected their responsibility to attract employees by improving working conditions. Thus, the externalization of risks to other stakeholder groups prevented family firms’ proactive approach to sustainable destination development.

Suggested Citation

  • Gundula Glowka & Anita Zehrer, 2019. "Tourism Family-Business Owners’ Risk Perception: Its Impact on Destination Development," Sustainability, MDPI, vol. 11(24), pages 1-16, December.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:24:p:6992-:d:295332
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    Cited by:

    1. Gundula Glowka & Andreas Kallmünzer & Anita Zehrer, 2021. "Enterprise risk management in small and medium family enterprises: the role of family involvement and CEO tenure," International Entrepreneurship and Management Journal, Springer, vol. 17(3), pages 1213-1231, September.
    2. Hui Zhu & Fumin Deng, 2020. "How to Influence Rural Tourism Intention by Risk Knowledge during COVID-19 Containment in China: Mediating Role of Risk Perception and Attitude," IJERPH, MDPI, vol. 17(10), pages 1-23, May.
    3. Grazia Chiara Elmo & Gabriella Arcese & Marco Valeri & Stefano Poponi & Francesco Pacchera, 2020. "Sustainability in Tourism as an Innovation Driver: An Analysis of Family Business Reality," Sustainability, MDPI, vol. 12(15), pages 1-14, July.
    4. Marco Haid & Julia N. Albrecht, 2021. "Sustainable Tourism Product Development: An Application of Product Design Concepts," Sustainability, MDPI, vol. 13(14), pages 1-16, July.
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    6. Beatriz Forés & Zélia Breithaupt Janssen & Heitor Takashi Kato, 2021. "A Bibliometric Overview of Tourism Family Business," Sustainability, MDPI, vol. 13(22), pages 1-33, November.
    7. Elisabeth Nöhammer & Marco Haid & Philipp Corradini & Susanne Attenbrunner & Peter Heimerl & Robert Schorn, 2022. "Contextual Factors of Resilient Tourism Destinations in a Pandemic Situation: Selected Cases from North and South Tyrol during the SARS-CoV-2 Pandemic," Sustainability, MDPI, vol. 14(21), pages 1-20, October.
    8. Diana-Teodora Trip & Ramona Simut & Daniel Badulescu, 2023. "Do Size and Ownership Determine the Willingness for Sustainable Innovations in Spa and Health Tourism? A Case Study on Baile Felix Spa Resort, Romania," Sustainability, MDPI, vol. 15(19), pages 1-17, October.
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