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Psychological Impacts of the New Ways of Working (NWW): A Systematic Review

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  • Yasuhiro Kotera

    (Human Sciences Research Centre, University of Derby, Derby DE22 1GB, Derbyshire, UK)

  • Katia Correa Vione

    (Human Sciences Research Centre, University of Derby, Derby DE22 1GB, Derbyshire, UK)

Abstract

Digitalization of knowledge work is essential for today’s organizations, responding to diversified employee needs. Many organizations are already implementing some form of flexibility to help workers perform work and non-work duties, while maintaining high productivity. While these changes in workplaces, “New Ways of Working (NWW)”, have been discussed in the literature, a systematic appraisal of evidence of NWW has not been conducted. Relating to poor work-related mental health worldwide, this systematic review analyzed the psychological impacts of NWW, and the quality and quantity of NWW research. Following the preferred reporting items for systematic reviews and meta-analysis (PRISMA) guidelines, NWW studies targeting psychological outcomes were evaluated. Initial literature search on ProQuest, PsycINFO, Science Direct, and Google Scholar retrieved 308 titles, from which seven articles fulfilled all inclusion criteria. Our appraisal revealed that NWW research evaluated diverse psychological outcomes. While NWW can help workers’ engagement, work-related flow, and connectivity among staff, NWW can also increase blurred work-home boundary, fatigue, and mental demands. The quality of NWW research was overall medium, needing more rigorous studies. Our findings can inform decision-makers in the workplace to effectively implement NWW, and researchers to improve the quality and the usefulness of future NWW studies.

Suggested Citation

  • Yasuhiro Kotera & Katia Correa Vione, 2020. "Psychological Impacts of the New Ways of Working (NWW): A Systematic Review," IJERPH, MDPI, vol. 17(14), pages 1-13, July.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:14:p:5080-:d:384522
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    References listed on IDEAS

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    1. Gerards, Ruud & de Grip, Andries & Weustink, A., 2018. "Do new ways of working increase informal learning?," Research Memorandum 010, Maastricht University, Graduate School of Business and Economics (GSBE).
    2. David Moher & Alessandro Liberati & Jennifer Tetzlaff & Douglas G Altman & The PRISMA Group, 2009. "Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement," PLOS Medicine, Public Library of Science, vol. 6(7), pages 1-6, July.
    3. Melissa Mazmanian & Wanda J. Orlikowski & JoAnne Yates, 2013. "The Autonomy Paradox: The Implications of Mobile Email Devices for Knowledge Professionals," Organization Science, INFORMS, vol. 24(5), pages 1337-1357, October.
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    Cited by:

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    9. Yasuhiro Kotera & Holly Young & Sarah Maybury & Muhammad Aledeh, 2022. "Mediation of Self-Compassion on Pathways from Stress to Psychopathologies among Japanese Workers," IJERPH, MDPI, vol. 19(19), pages 1-11, September.
    10. Annabel Rushforth & Mia Durk & Gabby A. A. Rothwell-Blake & Ann Kirkman & Fiona Ng & Yasuhiro Kotera, 2023. "Self-Compassion Interventions to Target Secondary Traumatic Stress in Healthcare Workers: A Systematic Review," IJERPH, MDPI, vol. 20(12), pages 1-14, June.
    11. Hisashi Eguchi & Akiomi Inoue & Ayako Hino & Mayumi Tsuji & Seiichiro Tateishi & Kazunori Ikegami & Tomohisa Nagata & Ryutaro Matsugaki & Yoshihisa Fujino & on behalf of the CORoNaWork Project, 2022. "Effect of Working from Home on the Association between Job Demands and Psychological Distress," IJERPH, MDPI, vol. 19(10), pages 1-11, May.
    12. Ilaria Buonomo & Paolo Emilio Santoro & Paula Benevene & Ivan Borrelli & Giacomo Angelini & Caterina Fiorilli & Maria Rosaria Gualano & Umberto Moscato, 2022. "Buffering the Effects of Burnout on Healthcare Professionals’ Health—The Mediating Role of Compassionate Relationships at Work in the COVID Era," IJERPH, MDPI, vol. 19(15), pages 1-15, July.
    13. Roshayati Abdul Hamid, 2022. "The Role of Employees’ Technology Readiness, Job Meaningfulness and Proactive Personality in Adaptive Performance," Sustainability, MDPI, vol. 14(23), pages 1-16, November.
    14. Nelda Andersone & Giulia Nardelli & Christine Ipsen & Kasper Edwards, 2022. "Exploring Managerial Job Demands and Resources in Transition to Distance Management: A Qualitative Danish Case Study," IJERPH, MDPI, vol. 20(1), pages 1-29, December.
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