Advanced Search
MyIDEAS: Login to save this article or follow this journal

Measuring The Antecedent Effects Of Service Cognition And Internet Shopping Anxiety On Consumer Satisfaction With E-Tailing Service

Contents:

Author Info

  • Chengwen YAO

    (Yuan Ze University, Taiwan No.135, YuanDong Rd., JhongLi CIty, Taoyuan County, Taiwan)

  • Shuling LIAO

    (Yuan Ze University, Taiwan No.135, YuanDong Rd., JhongLi CIty, Taoyuan County, Taiwan)

Registered author(s):

    Abstract

    Internet shopping anxiety (ISA), or the negative emotion that results from an individual’s experiences with online shopping in particular, is an important factor to explain the consumer’s emotion in ecommerce usage experience, such as e-tailing service usage experience. In this study, we introduce Internet shopping anxiety (ISA) as a new factor that reflect the consumer’s emotion in e-tailing service usage. We explore and empirically validate the relationships among Internet shopping anxiety, perceived risk and consumer satisfaction under the online retailing context. This study surveyed and collected the responses of 239 survey participants with online shopping experience. The results indicated that E-tailing service quality and trust in website have significant negative effects on Internet shopping anxiety. Further, the results showed that Internet shopping anxiety have a significant positive effect on perceived risk. Finally, perceived risk is found to have a significant negative effect on consumers’ satisfaction.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://www.managementmarketing.ro/pdf/articole/211.pdf
    Download Restriction: no

    Bibliographic Info

    Article provided by Economic Publishing House in its journal Management & Marketing.

    Volume (Year): 6 (2011)
    Issue (Month): 1 (Spring)
    Pages:

    as in new window
    Handle: RePEc:eph:journl:v:6:y:2011:i:1:n:4

    Contact details of provider:

    Related research

    Keywords: consumer satisfaction; e-tailing service; internet shopping anxiety.;

    References

    No references listed on IDEAS
    You can help add them by filling out this form.

    Citations

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:eph:journl:v:6:y:2011:i:1:n:4. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Simona Vasilache).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.