Identifying stakeholders' needs and constraints in adoption of ICT services in rural areas: the case of India
AbstractPurpose – Information and communication technologies can work wonders for the social as well as economic empowerment of rural people, when implemented successfully. This paper aims to explore and compare the functioning of two ICT models, one each in the public as well as the private sector, in a rural area of MP state in India, identify the usage of various services by stakeholders, i.e. farmers, study the existing need-service gap and highlight constraints and challenges in the implementation of these models at the field level. Design/methodology/approach – The study is based on both secondary and primary data. The case study method has been used for describing the two models and has been supplemented with the primary data collected in the form of structured questionnaires and interviews from respondents comprising both users/non-users and kiosk operators respectively. Findings – The study finds that there exists a need-service gap in service delivery. The information services related to agriculture, i.e. agri input prices, markets arrivals and prices, weather information are valued most by the farmers followed by e-governance services, health and education. Barriers to adoption of these technologies have also been discussed. Practical implications – The research is case study-based and also gives the results of a survey of beneficiaries; therefore it is very useful for managers, policymakers, implementers as well as academicians. The research provides implications for managers as well as policy makers to successfully implement the ICT models in India. Implications for future research are also discussed. Originality/value – The novelty of the research lies in the context that no effort has been made so far to effect a comparison of ICT models. There is also very little literature available to identify the need-service gap in this area. The study adds value to the knowledge in the field of ICTs for development and also opens new vistas of research.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoArticle provided by Emerald Group Publishing in its journal Social Responsibility Journal.
Volume (Year): 6 (2010)
Issue (Month): 2 (July)
Contact details of provider:
Web page: http://www.emeraldinsight.com
Postal: Emerald Group Publishing, Howard House, Wagon Lane, Bingley, BD16 1WA, UK
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Robert Huggins & Hiro Izushi, 2002. "The Digital Divide and ICT Learning in Rural Communities: Examples of Good Practice Service Delivery," Local Economy, Taylor and Francis Journals, vol. 17(2), pages 111-122, May.
- D Smallbone & D North, 1999. "Innovation and new technology in rural small and medium-sized enterprises: some policy issues," Environment and Planning C: Government and Policy, Pion Ltd, London, vol. 17(5), pages 549-566, October.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Chris Harris).
If references are entirely missing, you can add them using this form.