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Ascertaining the interaction effects among organisational citizenship behaviour, work overload and employees’ performance in the Ghanaian construction industry

Author

Listed:
  • Ernest Kissi
  • Odoi Ansah Asare
  • Kofi Agyekum
  • Daniel Yamoah Agyemang
  • Musah Labaran

Abstract

Purpose - The purpose of this paper is to ascertain the interaction effects among organizational citizenship behavior (OCB), work overload (WO) and employees’ performance in the Ghanaian construction industry, thus identifying the thin boundary between advocating OCB and avoiding WO in attempt to increase higher employee performance. Design/methodology/approach - Using a quantitative research method, three hypotheses were tested. The views of 86 project teams were elicited using a structured questionnaire, and linear regression was utilized to validate the hypotheses. Findings - The study proved that OCBs positively affect employee performance in the construction industry. The results implied that increased work load on employees do not increase their productivity levels, but adversely increase the unconsiderable effects of employees’ work lives. In addition, WO played the role of homologizing moderation in the relationship between OCB and employee performance. Practical implications - The findings suggest that there is a considerable effect of WO on overall employee performance in the construction industry; thus, there is a need for stakeholders to address this issue for performance improvement. Originality/value - The application and investigation of these issues have dominated the banking industry but lacked in the construction industry. The current study therefore provides useful insight into the interaction effects among organizational citizenship behavior, WO and employees’ performance in the Ghanaian construction industry.

Suggested Citation

  • Ernest Kissi & Odoi Ansah Asare & Kofi Agyekum & Daniel Yamoah Agyemang & Musah Labaran, 2019. "Ascertaining the interaction effects among organisational citizenship behaviour, work overload and employees’ performance in the Ghanaian construction industry," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 68(7), pages 1235-1249, June.
  • Handle: RePEc:eme:ijppmp:ijppm-07-2018-0262
    DOI: 10.1108/IJPPM-07-2018-0262
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    Citations

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    Cited by:

    1. Serdar Cop & Uju Violet Alola & Andrew Adewale Alola, 2020. "Perceived behavioral control as a mediator of hotels' green training, environmental commitment, and organizational citizenship behavior: A sustainable environmental practice," Business Strategy and the Environment, Wiley Blackwell, vol. 29(8), pages 3495-3508, December.
    2. Ali Nawaz Khan & Naseer Abbas Khan, 2022. "The nexuses between transformational leadership and employee green organisational citizenship behaviour: Role of environmental attitude and green dedication," Business Strategy and the Environment, Wiley Blackwell, vol. 31(3), pages 921-933, March.
    3. Taufiqurrahman Taufiqurrahman & Noemijati Noemijati & Desi Tri Kurniawati, 2021. "The effect of philanthropic organizations’ culture on employee performance through organizational commitment and organization citizenship behavior as intervening variables," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(3), pages 82-90, April.
    4. Muhammad Rajbul Asik bin Abdul Hamid & Noor Fareen Abdul Rahim & Yashar Salamzadeh, 2020. "Influence of Ethical Leadership and Talent Management on Employee Performance: Does Employee Commitment Matter in Malaysian Hotel Industry?," International Journal of Human Resource Studies, Macrothink Institute, vol. 10(3), pages 7797-7797, December.

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