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Measurement and management of competences by enterprise social networking

Author

Listed:
  • Alberto Sardi
  • Patrizia Garengo
  • Umit Bititci

Abstract

Purpose - Literature describes the transformation process of employees’ individual competences into firm-specific competences as a great challenge in the performance management and management field. Recently, to favor the transformation of competences, some companies have adopted enterprise social networking (ESN). However, not enough studies support the understanding of its role in performance management and measurement and scant attention is given to the inclusion of competences in a holistic performance measurement and management system (PMMS). To help close this gap, the purpose of this paper is to develop knowledge on the role of ESN in measurement and management of competences to favor the development of a holistic PMMS. Design/methodology/approach - The research adopts a multiple case study methodology using a qualitative meta-analysis. It investigates 32 multinational companies by case studies available in the scientific literature. Findings - The results highlight the use of ESN as a relevant support for the development of a holistic PMMS based on a high maturity in performance measurement and a democratic and participative approach in performance management. ESN provides real-time data collection, analysis and reports that encourage a democratic and participative performance management. It facilitates relationships, knowledge sharing and favors a high maturity performance measurement. Originality/value - The paper provides implications for theory, practice and society. First, the paper rationalizes the impact of ESN usage on performance measurement and management. Second, it offers new knowledge supporting practitioners in the development of holistic PMMS. Third, it highlights that ESN favors people in self-expression of own capacity, sharing artwork and knowledge on specific topics.

Suggested Citation

  • Alberto Sardi & Patrizia Garengo & Umit Bititci, 2018. "Measurement and management of competences by enterprise social networking," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 68(1), pages 109-126, December.
  • Handle: RePEc:eme:ijppmp:ijppm-04-2018-0139
    DOI: 10.1108/IJPPM-04-2018-0139
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    Citations

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    Cited by:

    1. A. Sardi & E. Sorano, 2021. "Dynamic Performance Management: An Approach for Managing the Common Goods," Papers 2102.04090, arXiv.org.
    2. Aneta Wysokińśka-Senkus, 2020. "The model of an organization performance measurement in the context of sustainable system management," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 7(3), pages 1819-1831, March.
    3. Alberto Sardi & Enrico Sorano, 2019. "Dynamic Performance Management: An Approach for Managing the Common Goods," Sustainability, MDPI, vol. 11(22), pages 1-22, November.
    4. Nudurupati, Sai S. & Garengo, Patrizia & Bititci, Umit S., 2021. "Impact of the changing business environment on performance measurement and management practices," International Journal of Production Economics, Elsevier, vol. 232(C).

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