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Passengers’ perception of safety and its relationship with demographics, service quality, satisfaction and loyalty in airlines sector - A case study of Vietnam to Australia route

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  • Shiwakoti, Nirajan
  • Jiang, Hongwei
  • Nguyen, An Duong

Abstract

Our understanding of airline passengers' perception of safety and its association with their satisfaction and airline service quality measures is limited in the literature. This study aims to conduct a systematic examination of airline passengers’ perception of safety and its association with demographics attributes, service quality measures, overall satisfaction and loyalty by using Vietnam to Australia route as a case study.

Suggested Citation

  • Shiwakoti, Nirajan & Jiang, Hongwei & Nguyen, An Duong, 2022. "Passengers’ perception of safety and its relationship with demographics, service quality, satisfaction and loyalty in airlines sector - A case study of Vietnam to Australia route," Transport Policy, Elsevier, vol. 124(C), pages 194-202.
    • Handle: RePEc:eee:trapol:v:124:y:2022:i:c:p:194-202
    DOI: 10.1016/j.tranpol.2021.04.029
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    References listed on IDEAS

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    Cited by:

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    2. Dehnavi, Morteza Narimani & Yazdian, Seyed Ahmad & Sadjadi, Seyed Jafar, 2023. "Evaluating effective criteria on customer satisfaction using the best-worst method and optimizing resource allocation, case study Iran aseman airlines," Journal of Air Transport Management, Elsevier, vol. 109(C).
    3. Jie Yang & Nirajan Shiwakoti & Richard Tay, 2023. "Passengers’ Perception of Satisfaction and Its Relationship with Travel Experience Attributes: Results from an Australian Survey," Sustainability, MDPI, vol. 15(8), pages 1-18, April.

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