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The role of affective expectations in memory for a service encounter

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Author Info
Cowley, Elizabeth
Farrell, Colin
Edwardson, Michael
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File URL: http://www.sciencedirect.com/science/article/B6V7S-4D3WJKD-1/2/1244c01f9b3f84a08d558423bb02485c
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Article provided by Elsevier in its journal Journal of Business Research.

Volume (Year): 58 (2005)
Issue (Month): 10 (October)
Pages: 1419-1425
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Handle: RePEc:eee:jbrese:v:58:y:2005:i:10:p:1419-1425

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Web page: http://www.elsevier.com/locate/jbusres

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This page was last updated on 2009-12-3.

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