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On the quality of services in encounters: An agency perspective

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Author Info
Mills, Peter K.
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File URL: http://www.sciencedirect.com/science/article/B6V7S-460P4XW-21/2/5b2e08401b355696b48dd3a11c89e389
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Article provided by Elsevier in its journal Journal of Business Research.

Volume (Year): 20 (1990)
Issue (Month): 1 (January)
Pages: 31-41
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Handle: RePEc:eee:jbrese:v:20:y:1990:i:1:p:31-41

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Web page: http://www.elsevier.com/locate/jbusres

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  1. Henri Isaac, 1998. "Les normes de qualité dans les services professionnels : une lecture des pratiques à travers la théorie des conventions," Post-Print halshs-00156589_v1, HAL. [Downloadable!]
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