IDEAS home Printed from https://ideas.repec.org/a/eee/jaitra/v5y1999i2p73-80.html
   My bibliography  Save this article

A methodology for establishing operational standards of airport passenger terminals

Author

Listed:
  • Park, Yonghwa

Abstract

This paper discusses a methodology for establishing the operational standards of service performance of airport passenger terminals using a perception–response model. The proposed approach is defined by the graphical representation of passengers’ collective attitudes towards the range of operational service at an airport passenger terminal. It adopts new concepts to establish service standards through a special survey to better interpret terminal operations and service level at each facility. It is expressed in terms of passengers’ perception of various service levels and their response to the respective service conditions. The methodology may provide practical service standards of airport terminals and prove to be a practical and convenient technique to airport planners, designers, consultants, operators, and airport managers.

Suggested Citation

  • Park, Yonghwa, 1999. "A methodology for establishing operational standards of airport passenger terminals," Journal of Air Transport Management, Elsevier, vol. 5(2), pages 73-80.
  • Handle: RePEc:eee:jaitra:v:5:y:1999:i:2:p:73-80
    DOI: 10.1016/S0969-6997(98)00040-4
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969699798000404
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL: https://libkey.io/10.1016/S0969-6997(98)00040-4?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Wu, Paul Pao-Yen & Mengersen, Kerrie, 2013. "A review of models and model usage scenarios for an airport complex system," Transportation Research Part A: Policy and Practice, Elsevier, vol. 47(C), pages 124-140.
    2. Phelipe Medeiros da Rocha & Helder Gomes Costa & Glauco Barbosa da Silva, 2022. "Gaps, Trends and Challenges in Assessing Quality of Service at Airport Terminals: A Systematic Review and Bibliometric Analysis," Sustainability, MDPI, vol. 14(7), pages 1-17, March.
    3. Pandey, Mukesh Mohan, 2016. "Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 241-249.
    4. Correia, Anderson R. & Wirasinghe, S.C., 2007. "Development of level of service standards for airport facilities: Application to São Paulo International Airport," Journal of Air Transport Management, Elsevier, vol. 13(2), pages 97-103.
    5. Thampan, Aromal & Sinha, Kapil & Gurjar, B.R. & Rajasekar, E., 2020. "Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality," Journal of Air Transport Management, Elsevier, vol. 87(C).
    6. Giovanna Miceli Ronzani Borille & Anderson Ribeiro Correia, 2013. "Determining factors in airport baggage claim level of service," International Journal of Aviation Management, Inderscience Enterprises Ltd, vol. 2(1/2), pages 66-79.
    7. Jianxin Lin & Rui Song & Jifeng Dai & Pengpeng Jiao, 2014. "Pedestrian Guiding Signs Optimization for Airport Terminal," Discrete Dynamics in Nature and Society, Hindawi, vol. 2014, pages 1-14, February.
    8. de Barros, Alexandre G. & Somasundaraswaran, A.K. & Wirasinghe, S.C., 2007. "Evaluation of level of service for transfer passengers at airports," Journal of Air Transport Management, Elsevier, vol. 13(5), pages 293-298.
    9. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jaitra:v:5:y:1999:i:2:p:73-80. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/journal-of-air-transport-management/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.