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A fuzzy linguistic model to evaluate the quality of Library 2.0 functionalities

Author

Listed:
  • Heradio, Rubén
  • Cabrerizo, Francisco Javier
  • Fernández-Amorós, David
  • Herrera, Manuel
  • Herrera-Viedma, Enrique

Abstract

Libraries incessantly undergo change determined by evolving user needs. These are often induced by the emergence of previously unavailable tools. Web 2.0 represents an example of such a need-shifting technology, which has led to an embrace of new user interactivity services for many library websites, thus coined Library 2.0. This paradigm shift calls for new evaluation models to include the implementation of Web 2.0 technologies. The aim of this paper is to present such a model, and to evaluate the quality of Library 2.0 functionalities, measuring the quality of the 2.0 services offered through the websites based on user perception. We adopt fuzzy linguistic modeling to represent user perception, and apply aggregation operations to linguistic labels in order to evaluate the quality of the new services. Furthermore, our model subsumes the LibQUAL+ methodology, allowing for the identification of specific 2.0 functionalities in need of improvement and of those outstandingly satisfied by the system.

Suggested Citation

  • Heradio, Rubén & Cabrerizo, Francisco Javier & Fernández-Amorós, David & Herrera, Manuel & Herrera-Viedma, Enrique, 2013. "A fuzzy linguistic model to evaluate the quality of Library 2.0 functionalities," International Journal of Information Management, Elsevier, vol. 33(4), pages 642-654.
    • Handle: RePEc:eee:ininma:v:33:y:2013:i:4:p:642-654
    DOI: 10.1016/j.ijinfomgt.2013.04.001
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    References listed on IDEAS

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    1. Zeshui Xu, 2011. "Approaches To Multi-Stage Multi-Attribute Group Decision Making," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 10(01), pages 121-146.
    2. Buigues-García, Mar & Giménez-Chornet, Vicent, 2012. "Impact of Web 2.0 on national libraries," International Journal of Information Management, Elsevier, vol. 32(1), pages 3-10.
    3. Anfinnsen, Svein & Ghinea, Gheorghita & de Cesare, Sergio, 2011. "Web 2.0 and folksonomies in a library context," International Journal of Information Management, Elsevier, vol. 31(1), pages 63-70.
    4. Ronald R. Yager, 1987. "A note on weighted queries in information retrieval systems," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 38(1), pages 23-24, January.
    5. Enrique Herrera‐Viedma & Gabriella Pasi & Antonio G. Lopez‐Herrera & Carlos Porcel, 2006. "Evaluating the information quality of Web sites: A methodology based on fuzzy computing with words," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 57(4), pages 538-549, February.
    6. F. J. Cabrerizo & J. López-Gijón & A. A. Ruíz & E. Herrera-Viedma, 2010. "A Model Based On Fuzzy Linguistic Information To Evaluate The Quality Of Digital Libraries," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 9(03), pages 455-472.
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    Cited by:

    1. Rekik, Rim & Kallel, Ilhem & Casillas, Jorge & Alimi, Adel M., 2018. "Assessing web sites quality: A systematic literature review by text and association rules mining," International Journal of Information Management, Elsevier, vol. 38(1), pages 201-216.

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