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Management based critical success factors in the implementation of Enterprise Resource Planning systems

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  • Bradley, Joseph

Abstract

This study examines critical success factors for implementing Enterprise Resource Planning systems using the framework of classical management theory. The study is motivated by conflicting results in earlier studies examining critical success factors in Enterprise Resource Planning implementation, many of which are anecdotal in nature. Ten critical success factors in ERP systems implementation proposed in past literature are selected. The relationship between each of these factors and project success is examined. Project success is defined as organizational impact and on time and on/under budget project completion. Eight implementation projects were qualitatively analyzed using the case study method to examine the proposed relationships. The findings suggest that choosing the right full time project manager, training of personnel, and the presence of a champion relate to project success. The use of consultants, the role of management in reducing user resistance and the use of a steering committee to control the project do not appear to differentiate successful and unsuccessful projects. Integration of ERP planning with business planning, reporting level of the project manager, and active participation of the CEO beyond project approvals, resource allocation and occasional project review, are not found to be critical factors of success. Considering the financial cost and risk associated with these projects, a better understanding of critical success factors will enable practitioners and academics to improve the chance of success in the implementation projects. All organizations implementing ERP, especially small and mid-sized enterprises with limited resources, will benefit from this knowledge.

Suggested Citation

  • Bradley, Joseph, 2008. "Management based critical success factors in the implementation of Enterprise Resource Planning systems," International Journal of Accounting Information Systems, Elsevier, vol. 9(3), pages 175-200.
    • Handle: RePEc:eee:ijoais:v:9:y:2008:i:3:p:175-200
    DOI: 10.1016/j.accinf.2008.04.001
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    1. Arun Rai & Sandra S. Lang & Robert B. Welker, 2002. "Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis," Information Systems Research, INFORMS, vol. 13(1), pages 50-69, March.
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    Cited by:

    1. Reema Mohammad Abdel Halim & Mazen Arafeh & Ghaleb Sweis & Rateb Sweis, 2019. "Critical Success Factors for Enterprise Resource Planning Systems from the Stakeholders’ Perspective: The Case of Jordan," Modern Applied Science, Canadian Center of Science and Education, vol. 13(1), pages 106-106, January.
    2. Fábio Albuquerque & Paula Gomes Dos Santos, 2023. "Recent Trends in Accounting and Information System Research: A Literature Review Using Textual Analysis Tools," FinTech, MDPI, vol. 2(2), pages 1-27, April.
    3. Ram, Jiwat & Corkindale, David & Wu, Ming-Lu, 2013. "Implementation critical success factors (CSFs) for ERP: Do they contribute to implementation success and post-implementation performance?," International Journal of Production Economics, Elsevier, vol. 144(1), pages 157-174.
    4. Shinobu Komai* & Rizky Prima Sakti & Hamdani Saidi, 2018. "Critical Success Factors of System Requirements Definition in IT System Development: An Industrial Case Study," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 1058-1074:5.
    5. Kobelsky, Kevin W. & Robinson, Michael A., 2010. "The impact of outsourcing on information technology spending," International Journal of Accounting Information Systems, Elsevier, vol. 11(2), pages 105-119.
    6. Chauhan Rajneesh & Dwivedi Rajeev & Sherry Arun, 2012. "Critical success factors for offshoring of enterprise resource planning (ERP) implementations," Business Systems Research, Sciendo, vol. 3(1), pages 4-13, June.
    7. Stratopoulos, Theophanis C. & Vance, Tom W. & Zou, Xiorong, 2013. "Incentive effects of enterprise systems on the magnitude and detectability of reporting manipulations," International Journal of Accounting Information Systems, Elsevier, vol. 14(1), pages 39-57.
    8. Manisha Saxena & Mr. A S Kohli & Professor, Jamia Millia Islamia, 2012. "Living With Dignity: A Pilot Project On Community Managed Toilets By Mrydo," Far East Journal of Psychology and Business, Far East Research Centre, vol. 8(2), pages 23-30, July.
    9. repec:arp:tjssrr:2019:p:191-206 is not listed on IDEAS
    10. Manisha Seth & D.P. Goyal & Ravi Kiran, 2015. "Development of a Model for Successful Implementation of Supply Chain Management Information System in Indian Automotive Industry," Vision, , vol. 19(3), pages 248-262, September.
    11. Ivo De Loo & Jan Bots, 2018. "The life of an accounting information systems research course," Accounting Education, Taylor & Francis Journals, vol. 27(4), pages 358-382, July.

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