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How to Support Knowledge Creation in New Product Development:: An Investigation of Knowledge Management Methods

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  • Hoegl, Martin
  • Schulze, Anja

Abstract

Knowledge management methods need to be selected depending on the purpose for which knowledge is 'being managed'. In this article, purpose is considered in terms of encouraging knowledge creation in new product development (NPD) projects. Given that companies have started to deploy a number of knowledge management methods in support of NPD efforts, the central aim of this research is to investigate how ten such methods support knowledge creation during the development of new products. We provide evidence from a survey of 356 responses of members of 94 NPD projects on the utilization of (and satisfaction with) 14 knowledge management methods. The 10 highest rated knowledge management methods (in terms of satisfaction) are discussed in more detail, explaining how they operate to support knowledge creation in NPD projects, and illustrated with examples from companies such as ABB, Siemens, BP Amoco, Volkswagen, IBM, HP, and others. Moreover, we highlight ways to evaluate the contribution of such knowledge management methods.

Suggested Citation

  • Hoegl, Martin & Schulze, Anja, 2005. "How to Support Knowledge Creation in New Product Development:: An Investigation of Knowledge Management Methods," European Management Journal, Elsevier, vol. 23(3), pages 263-273, June.
    • Handle: RePEc:eee:eurman:v:23:y:2005:i:3:p:263-273
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    Cited by:

    1. Zhongzhen Miao & Huanyong Ji, 2020. "Challenges to the Promotion of Employee-Driven Innovation in State-Owned Enterprises: Two Cases from the Automotive Sector in China," Sustainability, MDPI, vol. 12(6), pages 1-16, March.
    2. Anatoliy Alabugin & Konstantin Osintsev & Sergei Aliukov & Zlata Almetova & Yaroslav Bolkov, 2023. "Mathematical Foundations for Modeling a Zero-Carbon Electric Power System in Terms of Sustainability," Mathematics, MDPI, vol. 11(9), pages 1-24, May.
    3. Franc Vidic, 2013. "Entrepreneurial Orientation (EO) and Knowledge Creation (KC)," International Journal of Business and Economic Sciences Applied Research (IJBESAR), International Hellenic University (IHU), Kavala Campus, Greece (formerly Eastern Macedonia and Thrace Institute of Technology - EMaTTech), vol. 6(2), pages 103-124, September.
    4. Muethel, Miriam & Hoegl, Martin, 2013. "Shared leadership effectiveness in independent professional teams," European Management Journal, Elsevier, vol. 31(4), pages 423-432.
    5. Avimanyu Datta, 2011. "Combining Networks, Ambidexterity and Absorptive Capacity to Explain Commercialization of Innovations: A Theoretical Model from Review and Extension," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 2(4), pages 2-25, December.
    6. Tyagi, Satish & Cai, Xianming & Yang, Kai & Chambers, Terrence, 2015. "Lean tools and methods to support efficient knowledge creation," International Journal of Information Management, Elsevier, vol. 35(2), pages 204-214.
    7. Pamela Chidiogo Izunwanne, 2017. "Developing an Understanding of Organisational Knowledge Creation: A Review Framework," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(02), pages 1-31, June.
    8. Ikujiro Nonaka & Georg von Krogh, 2009. "Perspective---Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory," Organization Science, INFORMS, vol. 20(3), pages 635-652, June.
    9. Patzelt, Holger & Behrens, Judith & Wolfe, Marcus T. & Shepherd, Dean A., 2020. "Perceived project transition support and employees' assessments of entrepreneurial project performance," Journal of Business Venturing, Elsevier, vol. 35(1).
    10. Simge Tuna & Stefano Brusoni & Anja Schulze, 2019. "Architectural knowledge generation: evidence from a field study," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 28(5), pages 977-1009.
    11. Ferasso, Marcos & Grenier, Corinne, 2021. "Fostering SME's co-development of innovative projects in biotech clusters: Extending the sets of enablers for the knowledge creation process," Technology in Society, Elsevier, vol. 67(C).
    12. Anatoliy Alabugin & Sergei Aliukov & Tatyana Khudyakova, 2022. "Review of Models for and Socioeconomic Approaches to the Formation of Foresight Control Mechanisms: A Genesis," Sustainability, MDPI, vol. 14(19), pages 1-19, September.
    13. Yu, Liping & Duan, Yunlong & Fan, Tianting, 2020. "Innovation performance of new products in China's high-technology industry," International Journal of Production Economics, Elsevier, vol. 219(C), pages 204-215.

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