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Evaluating the impact of operating conditions on the performance of appointment scheduling rules in service systems

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  • Ho, Chrwan-Jyh
  • Lau, Hon-Shiang

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  • Ho, Chrwan-Jyh & Lau, Hon-Shiang, 1999. "Evaluating the impact of operating conditions on the performance of appointment scheduling rules in service systems," European Journal of Operational Research, Elsevier, vol. 112(3), pages 542-553, February.
    • Handle: RePEc:eee:ejores:v:112:y:1999:i:3:p:542-553
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    References listed on IDEAS

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    1. Chrwan-Jyh Ho & Hon-Shiang Lau, 1992. "Minimizing Total Cost in Scheduling Outpatient Appointments," Management Science, INFORMS, vol. 38(12), pages 1750-1764, December.
    2. A. Soriano, 1966. "Comparison of Two Scheduling Systems," Operations Research, INFORMS, vol. 14(3), pages 388-397, June.
    3. Vissers, J. & Wijngaard, J., 1979. "The outpatient appointment system: Design of a simulation study," European Journal of Operational Research, Elsevier, vol. 3(6), pages 459-463, November.
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    Citations

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    Cited by:

    1. Kim, Seung-Chul & Horowitz, Ira, 2002. "Scheduling hospital services: the efficacy of elective-surgery quotas," Omega, Elsevier, vol. 30(5), pages 335-346, October.
    2. Aditya Shetty & Harry Groenevelt & Vera Tilson, 2023. "Intraday dynamic rescheduling under patient no-shows," Health Care Management Science, Springer, vol. 26(3), pages 583-598, September.
    3. Carrie Ka Yuk Lin, 2015. "An adaptive scheduling heuristic with memory for the block appointment system of an outpatient specialty clinic," International Journal of Production Research, Taylor & Francis Journals, vol. 53(24), pages 7488-7516, December.
    4. Xiuli Qu & Yidong Peng & Nan Kong & Jing Shi, 2013. "A two-phase approach to scheduling multi-category outpatient appointments – A case study of a women’s clinic," Health Care Management Science, Springer, vol. 16(3), pages 197-216, September.
    5. Stefan Creemers & Marc Lambrecht, 2010. "Queueing models for appointment-driven systems," Annals of Operations Research, Springer, vol. 178(1), pages 155-172, July.
    6. Yifei Sun & Usha Nandini Raghavan & Vikrant Vaze & Christopher S Hall & Patricia Doyle & Stacey Sullivan Richard & Christoph Wald, 2021. "Stochastic programming for outpatient scheduling with flexible inpatient exam accommodation," Health Care Management Science, Springer, vol. 24(3), pages 460-481, September.
    7. T. Meersman & B. Maenhout, 2022. "Multi-objective optimisation for constructing cyclic appointment schedules for elective and urgent patients," Annals of Operations Research, Springer, vol. 312(2), pages 909-948, May.
    8. Kuiper, Alex & de Mast, Jeroen & Mandjes, Michel, 2021. "The problem of appointment scheduling in outpatient clinics: A multiple case study of clinical practice," Omega, Elsevier, vol. 98(C).
    9. Soltani, Mohamad & Samorani, Michele & Kolfal, Bora, 2019. "Appointment scheduling with multiple providers and stochastic service times," European Journal of Operational Research, Elsevier, vol. 277(2), pages 667-683.

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