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Our perverse reliance on prescribed standardized processes as proxies for quality in Ontario Children's Aid Societies: Towards the establishment of direct service and outcomes standards

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  • Lemay, Raymond A.

Abstract

The Ontario child protection system has, over the past 13Â years, gone through two waves of reform but a recent government audit has highlighted ongoing concerns with performance and cost. In response, the Ontario Government set up a "Commission to Promote Sustainable Child Welfare" to address these concerns. The Ontario reform strategy has introduced much standardization and a compliance regime to ensure service quality. In this article, the bona fides and costs of such a strategy are examined and the author proposes that continuous outcomes monitoring and a standard to safeguard direct service time to clients are essential if child protection services are to improve.

Suggested Citation

  • Lemay, Raymond A., 2011. "Our perverse reliance on prescribed standardized processes as proxies for quality in Ontario Children's Aid Societies: Towards the establishment of direct service and outcomes standards," Children and Youth Services Review, Elsevier, vol. 33(5), pages 605-611, May.
    • Handle: RePEc:eee:cysrev:v:33:y:2011:i:5:p:605-611
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