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Emotion Management In The Workplace

Author

Listed:
  • Milen Dinkov

    (D. A. Tsenov Academy of Economics)

Abstract

Emotions are at the heart of our social life. They function as filters of perceptions that affect our conscious actions and even decisionmaking. The range of acceptable emotions varies with culture, gender, and age. In many areas of life, inappropriate emotions cause trouble. Organizations therefore require and expect their employees to manage their emotions and refrain from negative emotional outbursts. This creates the need to investigate the opportunities how to regulate emotional behaviour as a means of controlling the negative effects of emotions in the workplace.

Suggested Citation

  • Milen Dinkov, 2019. "Emotion Management In The Workplace," Economic Archive, D. A. Tsenov Academy of Economics, Svishtov, Bulgaria, issue 4 Year 20, pages 30-42.
    • Handle: RePEc:dat:earchi:y:2019:i:4:p:30-42
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    File URL: http://hdl.handle.net/10610/4226
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    More about this item

    Keywords

    emotions; emotional labour; emotional dissonance; emotional exhaustion;
    All these keywords.

    JEL classification:

    • J50 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - General
    • J80 - Labor and Demographic Economics - - Labor Standards - - - General

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