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Measuring Marketing Effectiveness and Value: The Unisys Marketing Dashboard


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  • Miller, Amy
  • Cioffi, Jennifer
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    This article documents the approach that Unisys has taken to design, develop, and implement a robust marketing measurement system the Unisys Marketing Dashboard. On a global scale and a real-time basis, this system is tracking marketing programs and activities, and reporting results to drive operational effectiveness and support major business decisions.In September 2002, Unisys launched the dashboard initiative. This project is one key phase of an overall Marketing Excellence Architecture initiated by the Unisys chief marketing officer. Throughout 2001 and 2002, the marketing organizational framework was developed and delivered. Today, the Unisys Marketing Dashboard serves as the vehicle for addressing the challenge of marketing accountability via a robust, integrated system that has brought additional validation to the importance of marketing within the corporation.

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    Bibliographic Info

    Article provided by Cambridge University Press in its journal Journal of Advertising Research.

    Volume (Year): 44 (2004)
    Issue (Month): 03 (September)
    Pages: 237-243

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    Handle: RePEc:cup:jadres:v:44:y:2004:i:03:p:237-243_04

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    Cited by:
    1. Büschken, Joachim, 2009. "When does data envelopment analysis outperform a naïve efficiency measurement model?," European Journal of Operational Research, Elsevier, vol. 192(2), pages 647-657, January.
    2. Asiegbu Ikechukwu Francis & Awa H. Okorie & Akpotu Christopher & Ogbonna U. Benson, 2011. "Salesforce Competence Development and Marketing Performance of Industrial and Domestic Products Firms in Nigeria," Far East Journal of Psychology and Business, Far East Research Centre, vol. 2(4), pages 43-59, March.


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