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The role of marketing metrics in social media: A comprehensive analysis

Author

Listed:
  • Lucia Kočišová

    (Comenius University Bratislava, Bratislava, Slovak Republic)

  • Peter Štarchoň

    (Comenius University Bratislava, Bratislava, Slovak Republic)

Abstract

In the digital era, social media has emerged as a powerful marketing tool, revolutionizing the way businesses interact with consumers. As social media platforms continue to evolve, it is crucial for marketers to effectively measure and analyze their efforts. This article explores the significance of marketing metrics in the realm of social media, highlighting the key metrics used to evaluate marketing campaigns and their impact on business success. Through an in-depth analysis of various marketing metrics, this article provides insights into optimizing social media strategies for enhanced customer engagement, brand awareness, and return on investment. The primary objective of this article is to delve into the significance of marketing metrics in the realm of social media. By examining various marketing metrics and their relevance in evaluating social media campaigns, this article aims to provide marketers with insights on how to optimize their strategies and achieve desired outcomes. The scope of this article encompasses a comprehensive analysis of key marketing metrics, including reach and impressions, engagement metrics, conversion metrics, customer satisfaction metrics, brand awareness metrics, and influence and authority metrics. This article is based on a thorough review of existing literature, industry reports, case studies, and expert opinions on marketing metrics in social media. Primary and secondary sources were consulted to gather information on the various metrics used in social media marketing and their impact on business success. The analysis and insights presented in this article are derived from a synthesis of the available knowledge and experiences shared by marketing professionals and researchers in the field of social media marketing. By exploring the importance of marketing metrics in the context of social media, this article aims to equip marketers with the necessary knowledge and tools to make data-driven decisions, optimize their social media strategies, and achieve meaningful results.

Suggested Citation

  • Lucia Kočišová & Peter Štarchoň, 2023. "The role of marketing metrics in social media: A comprehensive analysis," Marketing Science & Inspirations, Comenius University in Bratislava, Faculty of Management, vol. 18(2), pages 40-49.
  • Handle: RePEc:cub:journm:v:18:y:2023:i:2:p:40-49
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    More about this item

    Keywords

    key metrics; SMART goals; social media; optimization of marketing strategies;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing

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