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Valoración de los servicios públicos domiciliarios de Cartagena de Indias (Colombia)

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  • Juan Carlos Vergara Schmalbach
  • Francisco Javier Maza Ávila

Abstract

El objetivo de este artículo es valorar la calidad de los servicios públicos domiciliarios en la ciudad de Cartagena de Indias (Colombia), y sus efectos en el nivel de satisfacción de sus habitantes. Para ello se aplicó la técnica de Mínimos Cuadrados Parciales (PLS) a los datos sobre la percepción de la calidad de los servicios públicos domiciliarios (energía, acueducto y alcantarillado, telefonía, internet y gas natural), obtenidos a partir de una encuesta aplicada a una muestra representativa de 250 familias de las 15 comunas de Cartagena de Indias (específicamente adultos responsables del pago de los servicios públicos domiciliarios), utilizando un Muestreo Aleatorio Estratificado. Los resultados arrojaron fuertes correlaciones entre las percepciones de calidad de los cartageneros y su satisfacción frente a los servicios domiciliarios, así como entre las percepciones de calidad y la satisfacción general; esta última relacionada con la valoración de todos los servicios públicos recibidos por los cartageneros, sin importar su género, edad, nivel de formación o estrato socioeconómico.

Suggested Citation

  • Juan Carlos Vergara Schmalbach & Francisco Javier Maza Ávila, 2016. "Valoración de los servicios públicos domiciliarios de Cartagena de Indias (Colombia)," Revista Facultad de Ciencias Económicas, Universidad Militar Nueva Granada, vol. 25(1), pages 95-103, December.
    • Handle: RePEc:col:000180:015265
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    File URL: http://revistas.unimilitar.edu.co/index.php/rfce/article/view/2656/2403
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    References listed on IDEAS

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    2. Stephen Ackroyd & John A. Hughes & Keith Soothill, 1989. "Public Sector Services And Their Management," Journal of Management Studies, Wiley Blackwell, vol. 26(6), pages 603-619, November.
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