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Efectos de la sostenibilidad y del valor logístico en las relaciones entre empresas de transporte marítimo

Author

Listed:
  • Irene Gil-Saura
  • Milva Eileen Justavino-Castillo
  • María Fuentes-Blasco

Abstract

El objetivo de este trabajo fue analizar cómo la sostenibilidad (económica, social y ambiental), bajo el enfoque de triple línea base, afecta la calidad de servicio, el valor logístico y la satisfacción en empresas del sector marítimo. Se propone un modelo teórico que se contrasta con la información suministrada por una muestra de 50 responsables de empresas (transitarios, importadores y exportadores) en Panamá. La información se analiza mediante la estimación de regresión por mínimos cuadrados parciales, que permite confirmar el carácter multidimensional de la sostenibilidad y del valor logístico. Los resultados también confirman que las percepciones de los clientes sobre las iniciativas de sus proveedores, con base en este enfoque, poseen la capacidad de impulsar su satisfacción a través de la calidad y el valor; esto demuestra los beneficios de llevar a cabo tales iniciativas y, con ello, su alcance a nivel global.

Suggested Citation

  • Irene Gil-Saura & Milva Eileen Justavino-Castillo & María Fuentes-Blasco, 2020. "Efectos de la sostenibilidad y del valor logístico en las relaciones entre empresas de transporte marítimo," Estudios Gerenciales, Universidad Icesi, vol. 36(157), pages 377-390, December.
    • Handle: RePEc:col:000129:019074
    DOI: 10.18046/j.estger.2020.157.3767
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    More about this item

    Keywords

    Prácticas sostenibles; calidad de servicio; valor logístico; industria marítima; relaciones business to business;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • M39 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Other
    • Q56 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Environmental Economics - - - Environment and Development; Environment and Trade; Sustainability; Environmental Accounts and Accounting; Environmental Equity; Population Growth

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