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El clima organizacional y su relación con la calidad de los servicios públicos de salud: diseno de un modelo teórico

Author

Listed:
  • Idolina Bernal González
  • Norma Angélica Pedraza Melo
  • Mónica Lorena Sánchez Limón

Abstract

Mediante la exploración de 83 investigaciones teóricas y empíricas publicadas en países de Latinoamérica durante el siglo xxi, este trabajo pretende 2 objetivos principales. Primero, examinar la multidimensionalidad y las características fundamentales de las variables de clima organizacional y calidad de los servicios públicos de salud; segundo, disenar un modelo teórico sobre la relación que existe entre estas 2 variables. El estudio se efectuó mediante la estrategia de investigación documental, método de análisis que comprende la revisión de literatura, detección, consulta, extracción/recopilación e integración de datos. Del análisis realizado se infiere teóricamente que existe una relación entre el clima organizacional y la calidad de los servicios públicos de salud; sin embargo, se recomienda realizar estudios empíricos que refuercen la perspectiva teórica analizada.

Suggested Citation

  • Idolina Bernal González & Norma Angélica Pedraza Melo & Mónica Lorena Sánchez Limón, 2015. "El clima organizacional y su relación con la calidad de los servicios públicos de salud: diseno de un modelo teórico," Estudios Gerenciales, Universidad Icesi, January.
    • Handle: RePEc:col:000129:012485
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    File URL: http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/1920
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    More about this item

    Keywords

    Clima organizacional; Calidad del servicio; Sector público; Modelos de medición; Sistema de salud;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption
    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government

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