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Sistema de información según el modelo EFQM. Aplicación a la ayuda a la toma de decisiones en las cajas rurales de la Comunidad Valenciana

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Author Info
Manuel Rodenes Adam () (Universidad Politécnica de Valencia)
Gloria Ilse Moncaleano Rodríguez () (Universidad Politécnica de Valencia)
Abstract

This paper analyses the dimensions of the adapted EFQM model applied to Agricultural Credit Banks in the Valencia Region in order to study their behaviour, the relationship between these dimensions, and the relationship with results such as progress in trade and business results. It has been found that personnel and information management have a significant influence. There are also groups of institutions that stand out in terms of factors such as information management and the quality of business management. The research was based on a survey carried out over the Internet and was used to create a decision-making assistance system to help Institutions perform a self-diagnosis and benchmarking for the factors contained in the model.

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File URL: http://www.ciriec-revistaeconomia.es/banco/5703_Rodenes_y_Moncaleano.pdf
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Publisher Info
Article provided by CIRIEC-España in its journal CIRIEC-España, revista de economía pública, social y cooperativa.

Volume (Year): (2007)
Issue (Month): 57 (April)
Pages: 65-92
Download reference. The following formats are available: HTML (with abstract), plain text (with abstract), BibTeX, RIS (EndNote, RefMan, ProCite), ReDIF
Handle: RePEc:cic:revcir:y:2007:i:57:p:65-92

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Related research
Keywords: Agricultural Credit Banks; Valencia Region; Quality; EFQM; Internet; Information Management; Critical Success Factors.;

Find related papers by JEL classification:
R00 - Urban, Rural, and Regional Economics - - General - - - General
L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
L19 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Other
M10 - Business Administration and Business Economics; Marketing; Accounting - - Business Administration - - - General
O14 - Economic Development, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology
O18 - Economic Development, Technological Change, and Growth - - Economic Development - - - Regional, Urban, and Rural Analyses
P13 - Economic Systems - - Capitalist Systems - - - Cooperative Enterprises

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This page was last updated on 2009-12-3.

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