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Blockchain Technology in the Tourism Industry: New Perspectives in Switzerland

Author

Listed:
  • Emmanuel Fragnière
  • Jean-Michel Sahut
  • Lubica Hikkerova
  • Roland Schegg
  • Michael Schumacher
  • Sandra Grèzes
  • Randolf Ramseyer

Abstract

Blockchain is often presented in the tourism industry as being a technology in a global approach that will enable the sector to make its digital transformation and bring a whole series of advantages, both financial and logistical. The reality is different, however. Indeed, research on Blockchain tends to focus on essentially technical aspects and takes little account of the customer experience in the sector in which it will be integrated. The aim of this exploratory research, based on 18 semi-directive interviews, is to understand the sociological obstacles to the adoption of Blockchain by tourism professionals in Switzerland. Our generalized findings are presented in the form of four research proposals that argue that, without the intervention of the State, it is hard to see how such disruptive innovation can radically change the highly fragmented tourism sector. JEL Codes: O33, O35

Suggested Citation

  • Emmanuel Fragnière & Jean-Michel Sahut & Lubica Hikkerova & Roland Schegg & Michael Schumacher & Sandra Grèzes & Randolf Ramseyer, 2022. "Blockchain Technology in the Tourism Industry: New Perspectives in Switzerland," Journal of Innovation Economics, De Boeck Université, vol. 0(1), pages 65-90.
    • Handle: RePEc:cai:jiedbu:jie_pr1_0111
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    Citations

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    Cited by:

    1. Wilfrid Azan & Yuan Li, 2023. "Scientific knowledge production of blockchain: A bibliometric and lexicometric review," Post-Print hal-04180386, HAL.
    2. Alina Petronela Pricope Vancia & Codruța Adina Băltescu & Gabriel Brătucu & Alina Simona Tecău & Ioana Bianca Chițu & Liliana Duguleană, 2023. "Examining the Disruptive Potential of Generation Z Tourists on the Travel Industry in the Digital Age," Sustainability, MDPI, vol. 15(11), pages 1-19, May.
    3. Suchi Dubey & Ganesan Subramanian & Vinod Shukla & Ashish Dwivedi & Kartik Puri & Sanchita Sandip Kamath, 2022. "Blockchain technology: a solution to address the challenges faced by the international travellers," OPSEARCH, Springer;Operational Research Society of India, vol. 59(4), pages 1471-1488, December.
    4. Roberto Leonardo Rana & Nino Adamashvili & Caterina Tricase, 2022. "The Impact of Blockchain Technology Adoption on Tourism Industry: A Systematic Literature Review," Sustainability, MDPI, vol. 14(12), pages 1-17, June.

    More about this item

    Keywords

    Tourism; Blockchain; Digital Experience; Tourism Actors; Innovation;
    All these keywords.

    JEL classification:

    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • O35 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Social Innovation

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