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Quality Of Online Communication Services In Public Administration

Author

Listed:
  • NITA Vasile

    (Alexandru Ioan Cuza University of Iasi)

  • UNGUREANU Andrei

    (Alexandru Ioan Cuza University of Iasi)

Abstract

This study discusses the quality of online communication services from the perspective of public administration. Earlier studies show that provision of electronic services has been highly successful in the public sector, where tasks generally have a lower degree of complexity. Most public administration bodies have been committed to providing high quality customer-oriented e-services. Now, the quality in public administration services is highly demanded by citizens, and mainly by users of online communication services, which requires transparency, efficiency and efficacy of these services.

Suggested Citation

  • NITA Vasile & UNGUREANU Andrei, 2021. "Quality Of Online Communication Services In Public Administration," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 73(2), pages 81-88, May.
    • Handle: RePEc:blg:reveco:v:73:y:2021:i:2:p:81-88
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    File URL: http://economice.ulbsibiu.ro/revista.economica/archive/73206nita&ungureanu.pdf
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    More about this item

    Keywords

    Quality of Electronic Services; Online Communication; Public Administration; Citizens;
    All these keywords.

    JEL classification:

    • Z18 - Other Special Topics - - Cultural Economics - - - Public Policy
    • Z19 - Other Special Topics - - Cultural Economics - - - Other

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