IDEAS home Printed from https://ideas.repec.org/a/blg/journl/v10y2015i2p170-186.html
   My bibliography  Save this article

Wholesale And Retail E-Commerce In Mauritius: Views Of Customers And Employees

Author

Listed:
  • SAWMY Tiruvenee

    (University of Mauritius)

  • DAMAR-LADKOO Adjnu

    (University of Mauritius)

Abstract

The internet triggered a significant rise in e-commerce as many businesses found that the advent of online business provides unparalleled opportunities for organisations to extend their operations overseas. In Mauritius, many retail and wholesale shops have decided to embark in the online experience and are contemplating to launch e-commerce websites, more specifically electronic ordering (e-ordering), where customers can then order for their products without having to move to the outlets. The aim of this study was to provide a thorough understanding of the several benefits and problems associated with the adoption of an e-commerce website by wholesale and retail shops. The following were done: an assessment of the readiness of customers to go online and an evaluation of employees’ motivation and opinion towards the implementation of e-commerce. The study mainly revealed that majority of the respondents had never purchased online and a significant number of customers were reluctant to order online despite the various guarantees provided. Moreover, 56% of the employees were against the implementation of an e-commerce website as they related it to an increased workload or a waste of resources. Consequently, relevant recommendations catering for all stakeholders were formulated for successful implementation of an e-commerce website.

Suggested Citation

  • SAWMY Tiruvenee & DAMAR-LADKOO Adjnu, 2015. "Wholesale And Retail E-Commerce In Mauritius: Views Of Customers And Employees," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 10(2), pages 170-186, August.
    • Handle: RePEc:blg:journl:v:10:y:2015:i:2:p:170-186
    as

    Download full text from publisher

    File URL: http://eccsf.ulbsibiu.ro/RePEc/blg/journl/10213sawmy&damar.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Viswanath Venkatesh & Hillol Bala, 2012. "Adoption and Impacts of Interorganizational Business Process Standards: Role of Partnering Synergy," Information Systems Research, INFORMS, vol. 23(4), pages 1131-1157, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. NEWAJ Avinash & DAMAR-LADKOO Adjnu, 2016. "Distorted Facets Of Marketing Ethics For Alcoholic Beer Marketing," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 11(2), pages 79-96, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Büttgen, Marion & al.,, 2021. "Blockchain in Service Management and Service Research - Developing a Research Agenda and Managerial Implications," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 5(2), pages 71-102.
    2. Sanjith Gopalakrishnan & Moksh Matta & Hasan Cavusoglu, 2022. "The Dark Side of Technological Modularity: Opportunistic Information Hiding During Interorganizational System Adoption," Information Systems Research, INFORMS, vol. 33(3), pages 1072-1092, September.
    3. Jianying Xiao & Lixin Han & Hui Zhang, 2022. "Exploring Driving Factors of Digital Transformation among Local Governments: Foundations for Smart City Construction in China," Sustainability, MDPI, vol. 14(22), pages 1-16, November.
    4. Alsaad, Abdallah & Taamneh, Abdallah, 2019. "The effect of international pressures on the cross-national diffusion of business-to-business e-commerce," Technology in Society, Elsevier, vol. 59(C).
    5. Siew, Eu-Gene & Rosli, Khairina & Yeow, Paul H.P., 2020. "Organizational and environmental influences in the adoption of computer-assisted audit tools and techniques (CAATTs) by audit firms in Malaysia," International Journal of Accounting Information Systems, Elsevier, vol. 36(C).
    6. Hsu, Pei-Fang & Ray, Soumya & Li-Hsieh, Yu-Yu, 2014. "Examining cloud computing adoption intention, pricing mechanism, and deployment model," International Journal of Information Management, Elsevier, vol. 34(4), pages 474-488.
    7. Aboelmaged, Mohamed Gamal, 2014. "Predicting e-readiness at firm-level: An analysis of technological, organizational and environmental (TOE) effects on e-maintenance readiness in manufacturing firms," International Journal of Information Management, Elsevier, vol. 34(5), pages 639-651.
    8. Stanislav Kreuzer, 2017. "Explaining organizational susceptibility to coercive pressure: results from a field experiment on e-invoicing IOIS adoption," Information Systems and e-Business Management, Springer, vol. 15(1), pages 159-195, February.
    9. Jessica Müller & Ángel Acevedo-Duque & Sheyla Müller & Prateek Kalia & Khalid Mehmood, 2021. "Predictive Sustainability Model Based on the Theory of Planned Behavior Incorporating Ecological Conscience and Moral Obligation," Sustainability, MDPI, vol. 13(8), pages 1-16, April.
    10. Ekaterina Novozhilova & Kate Mays & James E. Katz, 2024. "Looking towards an automated future: U.S. attitudes towards future artificial intelligence instantiations and their effect," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-11, December.
    11. Susan Scott & Wanda Orlikowski, 2022. "The Digital Undertow: How the Corollary Effects of Digital Transformation Affect Industry Standards," Information Systems Research, INFORMS, vol. 33(1), pages 311-336, March.
    12. Viswanath Venkatesh & Hillol Bala & V. Sambamurthy, 2016. "Implementation of an Information and Communication Technology in a Developing Country: A Multimethod Longitudinal Study in a Bank in India," Information Systems Research, INFORMS, vol. 27(3), pages 558-579, September.
    13. Ghiyoung Im & Arun Rai, 2014. "IT-Enabled Coordination for Ambidextrous Interorganizational Relationships," Information Systems Research, INFORMS, vol. 25(1), pages 72-92, March.
    14. Scott, Susan V. & Orlikowski, Wanda J., 2022. "The digital undertow: how the corollary effects of digital transformation affect industry standards," LSE Research Online Documents on Economics 112426, London School of Economics and Political Science, LSE Library.
    15. Mohd Hizam-Hanafiah & Mansoor Ahmed Soomro, 2021. "The Situation of Technology Companies in Industry 4.0 and the Open Innovation," JOItmC, MDPI, vol. 7(1), pages 1-20, January.
    16. Ghiyoung P. Im & Manju Ahuja, 2023. "The Interdependence of Coordination and Cooperation in Information Technology Outsourcing," Information Systems Research, INFORMS, vol. 34(4), pages 1791-1806, December.
    17. Laurence Viale & Dorsaf Zouari, 2020. "Impact of digitalization on procurement: the case of robotic process automation," Post-Print hal-03695535, HAL.
    18. Norshidah Mohamed & Batiah Mahadi & Suraya Miskon & Hanif Haghshenas, 2023. "Determinants and Influences of Information Systems Integration in a Public Higher Education Context," International Journal of Asian Business and Information Management (IJABIM), IGI Global, vol. 14(1), pages 1-24, January.
    19. Narasimhaiah Gorla & Ananth Chiravuri & Ravi Chinta, 0. "Business-to-business e-commerce adoption: An empirical investigation of business factors," Information Systems Frontiers, Springer, vol. 0, pages 1-23.
    20. Lu, Liyan & Liang, Changyong & Gu, Dongxiao & Ma, Yiming & Xie, Yuguang & Zhao, Shuping, 2021. "What advantages of blockchain affect its adoption in the elderly care industry? A study based on the technology–organisation–environment framework," Technology in Society, Elsevier, vol. 67(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:blg:journl:v:10:y:2015:i:2:p:170-186. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Mihaela Herciu (email available below). General contact details of provider: https://edirc.repec.org/data/feulbro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.