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Conceptualizing the systemic evaluation of dashboards in quality enhancement processes in higher education

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  • Diane Hart

Abstract

The article highlights the need for improvement in the evaluation of dashboard implementations intended to support quality processes in higher education and proposes a systems thinking framework for this improvement. A review of the literature on quality enhancement processes in higher education and dashboards research highlights that quality enhancement in higher education might be more appropriately understood through the lens of complexity management. The Viable Systems Model is argued to be useful for this purpose and, in terms of the role of dashboards in supporting these processes, encourages focus on their role in supporting communication and information flow for effective decision‐making for adaptation. Some initial systems modelling is conducted to illustrate how the application of the model could guide evaluation, providing the foundation for case study evaluation and research.

Suggested Citation

  • Diane Hart, 2021. "Conceptualizing the systemic evaluation of dashboards in quality enhancement processes in higher education," Systems Research and Behavioral Science, Wiley Blackwell, vol. 38(6), pages 817-832, November.
    • Handle: RePEc:bla:srbeha:v:38:y:2021:i:6:p:817-832
    DOI: 10.1002/sres.2736
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    1. Franco, L. Alberto & Montibeller, Gilberto, 2010. "Facilitated modelling in operational research," European Journal of Operational Research, Elsevier, vol. 205(3), pages 489-500, September.
    2. Hart, Diane & Paucar-Caceres, Alberto, 2017. "A utilisation focussed and viable systems approach for evaluating technology supported learning," European Journal of Operational Research, Elsevier, vol. 259(2), pages 626-641.
    3. Espinosa, Angela & Walker, J., 2013. "Complexity management in practice: A Viable System Model intervention in an Irish eco-community," European Journal of Operational Research, Elsevier, vol. 225(1), pages 118-129.
    4. Preece, Gary & Shaw, Duncan & Hayashi, Haruo, 2013. "Using the Viable System Model (VSM) to structure information processing complexity in disaster response," European Journal of Operational Research, Elsevier, vol. 224(1), pages 209-218.
    5. Espinosa, Angela & Reficco, Ezequiel & Martínez, Andrea & Guzmán, David, 2015. "A methodology for supporting strategy implementation based on the VSM: A case study in a Latin-American multi-national," European Journal of Operational Research, Elsevier, vol. 240(1), pages 202-212.
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