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Business Process Orientation And Employee Engagement: The Mediating Role Of Job Autonomy

Author

Listed:
  • Aleksandra Stevanović
  • Jelena Erić Nielsen
  • Vesna Stojanović-Aleksić

Abstract

In this paper, we start with the research question of how business process orientation influences employee engagement with job autonomy as a mediator. We found that process orientation improves job autonomy, which then leads to higher employee engagement. The empirical research study was conducted in the IT (information technology) industry as an example of a digital environment where organisation design is often process oriented. The findings of the study highlight the significance of business process orientation, not only for company performance, as most of the existing literature has already suggested, but for employee well-being as well. The paper indicates that employees in process-oriented organisations usually have greater control over their work, feel empowered, and, therefore, develop more enthusiasm and dedication towards their work role.

Suggested Citation

  • Aleksandra Stevanović & Jelena Erić Nielsen & Vesna Stojanović-Aleksić, 2023. "Business Process Orientation And Employee Engagement: The Mediating Role Of Job Autonomy," Economic Annals, Faculty of Economics and Business, University of Belgrade, vol. 68(239), pages 83-103, October –.
    • Handle: RePEc:beo:journl:v:68:y:2023:i:239:p:83-103
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    More about this item

    Keywords

    business process orientation; job design; employee engagement; IT industry; digital environment;
    All these keywords.

    JEL classification:

    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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