IDEAS home Printed from https://ideas.repec.org/a/aza/jpss00/y2017v11i1p23-33.html
   My bibliography  Save this article

The future of payments: How FinTech players are accelerating customer-driven innovation in financial services

Author

Listed:
  • Weichert, Margaret

Abstract

Innovation in the financial services realm is happening at an ever-increasing pace. FinTech firms across the globe are playing a major role in using new technologies and new business models to better align payments solutions with customer needs. Transformation is accelerating due to broad global trends around connected devices and mobility as well as shifts in demographics and customer expectations. Shifting security concerns and pointof- sale technology changes further reinforce the environment of change. In this context, this paper addresses how the broader financial services landscape is impacted by major global shifts including: end-to-end commerce focus; advances in machine learning and analytics; mass customisation — loyalty, segmentation and new value propositions; and technology transformations in connectivity, efficiency and security.

Suggested Citation

  • Weichert, Margaret, 2017. "The future of payments: How FinTech players are accelerating customer-driven innovation in financial services," Journal of Payments Strategy & Systems, Henry Stewart Publications, vol. 11(1), pages 23-33, March.
    • Handle: RePEc:aza:jpss00:y:2017:v:11:i:1:p:23-33
    as

    Download full text from publisher

    File URL: https://hstalks.com/article/1810/download/
    Download Restriction: Requires a paid subscription for full access.
    File URL: https://hstalks.com/article/1810/
    Download Restriction: Requires a paid subscription for full access.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Campanella, Francesco & Serino, Luana & Battisti, Enrico & Giakoumelou, Anastasia & Karasamani, Isabella, 2023. "FinTech in the financial system: Towards a capital-intensive and high competence human capital reality?," Journal of Business Research, Elsevier, vol. 155(PA).

    More about this item

    Keywords

    payments; innovation; FinTech; customer-driven transformation; digital and mobile commerce; financial services;
    All these keywords.

    JEL classification:

    • G2 - Financial Economics - - Financial Institutions and Services
    • E5 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aza:jpss00:y:2017:v:11:i:1:p:23-33. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Henry Stewart Talks (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.