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The King County Regional Trusted Partner Network: A case study of programme development, implementation and lessons learned from the first two years

Author

Listed:
  • Badger, Sheri

    (King County Office of Emergency Management, USA)

  • Trimarco, Susanna

    (Public Outreach Specialist, King County Office of Emergency Management, USA)

Abstract

In 2017, Washington State passed a law requiring life-safety alerts and warnings to be delivered to its residents in languages they understand. In response, King County Emergency Management and its partners developed an inclusive emergency communications plan to address this challenge. A key goal of this plan was the development of a trusted partner network (TPN), run by volunteers from the county’s various language and ethnic groups, to relay timely life-safety alerts to their communities, in order to save additional lives and property. This paper outlines the development of the TPN from concept to activation, and shares the lessons learned along the way. It also describes the limitations of the programme and the various factors that jurisdictions should consider before replicating such a programme.

Suggested Citation

  • Badger, Sheri & Trimarco, Susanna, 2023. "The King County Regional Trusted Partner Network: A case study of programme development, implementation and lessons learned from the first two years," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 16(3), pages 198-209, February.
  • Handle: RePEc:aza:jbcep0:y:2023:v:16:i:3:p:198-209
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    More about this item

    Keywords

    LEP; alerts; emergency; language access; messaging; communications; ethnic;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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