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Evolving corporate crisis response coordination for maximum resilience

Author

Listed:
  • Goosman, Ashley

    (Enterprise Security & Business Continuity, USA)

Abstract

Crisis management in large organisations should evolve response structures to prepare better for real-time, enterprise-wide events, and boost overall resilience. This paper proposes that organisations shift from an incident command structure to a more agile approach that reflects changes in business operations. This paper describes the evolution in Liberty Mutual Insurance’s US operations practice from a more traditional emergency response team structure to an agile one that seeks to unify crisis teams globally and cross-functionally. The paper concludes that the adoption of a collaborative methodology across disciplines fundamentally increases organisational resilience.

Suggested Citation

  • Goosman, Ashley, 2022. "Evolving corporate crisis response coordination for maximum resilience," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 15(3), pages 237-244, March.
    • Handle: RePEc:aza:jbcep0:y:2022:v:15:i:3:p:237-244
    as

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    More about this item

    Keywords

    business continuity; business continuity management; crisis management; organisational resilience; operational resilience; resilience; crisis response; crisis team;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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