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How the Alpha Bank Group stayed resilient against COVID-19

Author

Listed:
  • Aronis, Stelios

    (Alpha Bank Group, Greece)

Abstract

This paper describes the methodology applied by the Alpha Bank Group in order to develop and implement its business continuity plan for pandemic response. It then discusses the action taken by the company in response to the COVID-19 outbreak in Greece, from February to April 2020. The article demonstrates the key elements for an efficient pandemic response plan that protects the health and safety of employees, ensures continuity in business operations and provides a seamless service to customers.

Suggested Citation

  • Aronis, Stelios, 2021. "How the Alpha Bank Group stayed resilient against COVID-19," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 14(3), pages 239-250, March.
    • Handle: RePEc:aza:jbcep0:y:2021:v:14:i:3:p:239-250
    as

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    More about this item

    Keywords

    pandemic; COVID-19; banking; compliance; business continuity plan; ISO22301; risk management; resilience;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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