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The benefits of lessons learned: The COVID-19 experience in the Canadian province of Alberta

Author

Listed:
  • Bone, Eric A.

    (Director of Zone Operations, Emergency/Disaster Management, Alberta Health Services, Canada)

  • Tochkin, Jeffrey

    (Emergency Management Officer, Alberta Health Services, Canada)

Abstract

The mantra from emergency management professionals is that lessons learned when enacted are beneficial; when they are not, it is a lesson observed. The COVID-19 pandemic has required healthcare organisations to be agile and responsive. This paper describes how Alberta Health Services leveraged the lessons learned from previous incidents in order to provide a flexible response to a rapidly evolving situation.

Suggested Citation

  • Bone, Eric A. & Tochkin, Jeffrey, 2020. "The benefits of lessons learned: The COVID-19 experience in the Canadian province of Alberta," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 15(2), pages 140-150, December.
    • Handle: RePEc:aza:jbcep0:y:2020:v:15:i:2:p:140-150
    as

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    More about this item

    Keywords

    healthcare resiliency; lessons learned; pandemic response;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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