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Disaster recovery after Hurricane Maria in Puerto Rico: Assessment using Endsley’s three-level model of situational awareness

Author

Listed:
  • Naor, Michael

    (School of Business Administration, Hebrew University of Jerusalem, Jerusalem, Israel; George Washington University, School of Business)

  • Laor, Efraim

    (Holon Institute of Technology, National Research Institute for Disaster Reduction, Kinneret (Moshava))

Abstract

This paper uses Endsley’s three-level model of situational awareness to analyse the challenges faced by the Federal Emergency Management Agency (FEMA) when coordinating the relief efforts in Puerto Rico after Hurricane Maria made landfall. Most obviously, obtaining data about the impacted area was highly challenging, making it much harder to comprehend the magnitude of the event. In turn, this made it difficult to know where to focus recovery efforts as the event unfolded. The situation was further exacerbated by Puerto Rico’s remote location with respect to the US mainland, and the fact that FEMA was not logistically prepared for Hurricanes Harvey, Irma and Maria to spread its resources so thin. The paper concludes that for US disaster responses to be successful, all levels of government and the private sector should pool resources in a complementary manner in order to streamline supply chain and inventory management practices.

Suggested Citation

  • Naor, Michael & Laor, Efraim, 2020. "Disaster recovery after Hurricane Maria in Puerto Rico: Assessment using Endsley’s three-level model of situational awareness," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 13(3), pages 278-288, March.
    • Handle: RePEc:aza:jbcep0:y:2020:v:13:i:3:p:278-288
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    Citations

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    Cited by:

    1. Colton Margus & Attila Hertelendy & Yudong Tao & Erik Coltey & Shu-Ching Chen & Steven Luis & Mei-Ling Shyu & Gregory R. Ciottone, 2023. "United States Federal Emergency Management Agency regional clustering by disaster exposure: a new paradigm for disaster response," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 116(3), pages 3427-3445, April.

    More about this item

    Keywords

    Puerto Rico; Hurricane; FEMA; Endsley’s three-level model; situational awareness; supply chain management;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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