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Improving disaster outcomes with better decision making

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  • Oberlin, Ronda

Abstract

Decisions made in an emergency can improve or exacerbate the outcome of the event. Making complex decisions in high-stress circumstances is not easily done without prior training. Understanding how people process information under stress, and how decisions are affected by bias, can lead to better decision making. This paper examines how risk communication lessons from sense-making research and cockpit resource management can be applied to business and industry to improve emergency and disaster outcomes.

Suggested Citation

  • Oberlin, Ronda, 2018. "Improving disaster outcomes with better decision making," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 11(3), pages 279-286, March.
    • Handle: RePEc:aza:jbcep0:y:2018:v:11:i:3:p:279-286
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    More about this item

    Keywords

    sense-making; risk communication; crew resource management; normalcy bias; emergency training; business continuity; disaster decision making;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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