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Best practices for implementing, testing and using a cloud-based communication system in a disaster situation

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  • Makowski, Dale

Abstract

This paper sets out the basics for approaching the selection and implementation of a cloud-based communication system to support a business continuity programme, including: •consideration for how a cloud-based communication system can enhance a business continuity programme; •descriptions of some of the more popular features of a cloud-based communication system; •options to evaluate when selecting a cloud-based communication system; •considerations for how to design a system to be most effective for an organisation; •best practices for how to conduct the initial load of data to a cloud-based communication system; •best practices for how to conduct an initial validation of the data loaded to a cloud-based communication system; •considerations for how to keep contact information in the cloud-based communication system current and accurate; •best practices for conducting ongoing system testing; •considerations for how to conduct user training; •review of other potential uses of a cloud-based communication system; and •review of other tools and features many cloud-based communication systems may offer.

Suggested Citation

  • Makowski, Dale, 2016. "Best practices for implementing, testing and using a cloud-based communication system in a disaster situation," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 9(4), pages 338-345, June.
    • Handle: RePEc:aza:jbcep0:y:2016:v:9:i:4:p:338-345
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    More about this item

    Keywords

    cloud based; emergency notification; communication system; weather notification; system selection;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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