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The impact of communication on human behaviour in times of crisis

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  • Macleod, Andrew

Abstract

Decision makers have constantly sought to find the most appropriate ways to use communication to influence behaviour during times of crises to assist in their recovery. This paper will investigate why policy makers wish to utilise effective crisis communications and explore the importance of crisis communication on influencing human behaviour in a time of crisis as well as the influence that the medium of communication can have. It will be noted that the medium of the message is important to ensure that the correct audience has been reached. This paper will suggest that, for decision makers to maximise the impact of crisis communications during a crisis, they must utilise rhetoric and cognitive response theory. It will also be suggested that the most importance factor in influencing behaviour in a time of crisis is that communications are provided from a credible source and are empathic in nature.

Suggested Citation

  • Macleod, Andrew, 2014. "The impact of communication on human behaviour in times of crisis," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 8(2), pages 134-140, November.
    • Handle: RePEc:aza:jbcep0:y:2014:v:8:i:2:p:134-140
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    More about this item

    Keywords

    crisis communication; influence; ethos; pathos; logos; rhetoric;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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