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Crisis management: An extended reference framework for decision makers

Author

Listed:
  • Carone, Alessandro
  • Iorio, Luigi Di

Abstract

The paper discusses a reference framework for capabilities supporting effective crisis management. This framework has been developed by joining experiences in the field and knowledge of organisational models for crisis management, and executives’ empowerment, coaching and behavioural analysis. The paper is aimed at offering further insight to executives on critical success factors and means for managing crisis situations by extending the scope of analysis to human behaviour, to emotions and fears and their correlation with decision making. It is further intended to help familiarise them and to facilitate approaching a path towards emotional awareness.

Suggested Citation

  • Carone, Alessandro & Iorio, Luigi Di, 2013. "Crisis management: An extended reference framework for decision makers," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 6(4), pages 347-359, May.
    • Handle: RePEc:aza:jbcep0:y:2013:v:6:i:4:p:347-359
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    More about this item

    Keywords

    crisis management; reference framwork; emotions; emotional intelligence; decision making; fears;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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