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Crisis leadership: Past research and future directions

Author

Listed:
  • Muffett-Willett, Stacy L.
  • Kruse, Sharon D.

Abstract

It is one thing to be a good leader, it is entirely another to be a good crisis leader. Crisis leaders face challenges distinctly different from normal operations. Crisis management requires leaders to employ knowledge and skills beyond those required for day-to-day work. As crisis is not a regular part of most work environments, facing crisis situations requires leaders to be well prepared for the unknown. This paper suggests that high-quality crisis leadership relies on the application of core leadership skills, targeted training for the unfamiliar and responsiveness when a crisis occurs.

Suggested Citation

  • Muffett-Willett, Stacy L. & Kruse, Sharon D., 2009. "Crisis leadership: Past research and future directions," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 3(3), pages 248-258, May.
    • Handle: RePEc:aza:jbcep0:y:2009:v:3:i:3:p:248-258
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    Citations

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    Cited by:

    1. Arandas, Mohammed Fadel, 2019. "Malaysian Media Coverage of Palestinian Presidents’ Image during Crises 1996-2016," SocArXiv kbcr4, Center for Open Science.

    More about this item

    Keywords

    crisis; leadership; training transfer; disaster exercise; emergency management;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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