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A roadmap to measure and achieve enterprise operational resiliency

Author

Listed:
  • Dye, Karen
  • Langsett, Margaret

Abstract

This paper presents a case study of how a multinational company researched and implemented a model for business continuity maturity measurement. While most best practices, standards and guidelines discuss what needs to be done, this tool takes it to the next step, measuring how well the project application is progressing. The techniques described can be applied to almost any benchmarking tool that is currently available. The case study describes customisation opportunities for usage elsewhere within the organisation and the process of developing a roadmap to enable a focused crisis management and business continuity improvement programme. A gap analysis is key to the development of the roadmap to ensure focus on the right activities.

Suggested Citation

  • Dye, Karen & Langsett, Margaret, 2008. "A roadmap to measure and achieve enterprise operational resiliency," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 3(1), pages 38-46, October.
    • Handle: RePEc:aza:jbcep0:y:2008:v:3:i:1:p:38-46
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    More about this item

    Keywords

    benchmarking; operational resiliency; business continuity; BCP programme measurement;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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