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Performance Evaluation In Family Physician: The Application of TOPSIS Multi-Criteria Decision Making Method

Author

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  • Engin Karaman
  • Halim Kazan

Abstract

In this study, a performance analysis was carried out for the Family Practice application offered to the public by the Ministry of Health. Performance management serves a different purpose in public sectors which provide service in accordance with the principle of social benefit rather than of a profit-loss relationship in comparison with private sectors. Main objective herein is to improve the quality of the service offered to the public in terms of such criteria as efficacy, efficiency and productivity. In this study, the performances of 12 Family Practice units carrying on business in Alaca district of Corum in the months of the year of 2012 were converted into a single score indicating the general performance level with the help of the TOPSIS method among the Multi-Criteria Decision Making Techniques through the data of 8 criteria and such units were put into order in this regard and their performances were compared. At the end of the study, the proximity values (Ci) of the units according to the ideal solution they have received for 12 months were averaged and rated on a yearly basis. According to the average of Ci scores, the performances of 4 units were founded to be successful whereas 5 units displayed normal performance and the performance of 3 units were decided to be ineffective.

Suggested Citation

  • Engin Karaman & Halim Kazan, 2015. "Performance Evaluation In Family Physician: The Application of TOPSIS Multi-Criteria Decision Making Method," Alphanumeric Journal, Bahadir Fatih Yildirim, vol. 3(2), pages 1-12, December.
    • Handle: RePEc:anm:alpnmr:v:3:y:2015:i:2:p:1-12
    DOI: http://dx.doi.org/10.17093/aj.2015.3.2.5000139457
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    Cited by:

    1. Urošević, Branka Gvozdenac & Marinović, Budimirka, 2021. "Ranking construction of small hydro power plants using multi-criteria decision analysis," Renewable Energy, Elsevier, vol. 172(C), pages 1174-1183.
    2. Katarzyna Miszczynska, 2020. "Improving managerial decisions in health care sector: application of Promethee II method in public hospitals," Operations Research and Decisions, Wroclaw University of Science Technology, Faculty of Management, vol. 30(4), pages 65-79.
    3. Rita Remeikiene & Ligita Gaspareniene & Aleksandra Fedajev & Evaldas Raistenskis & Anatolijs Krivins, 2022. "Links between crime and economic development: EU classification," Equilibrium. Quarterly Journal of Economics and Economic Policy, Institute of Economic Research, vol. 17(4), pages 909-938, December.
    4. Parthena Chatzinikolaou & Davide Viaggi & Meri Raggi, 2018. "Using the Ecosystem Services Framework for Policy Impact Analysis: An Application to the Assessment of the Common Agricultural Policy 2014–2020 in the Province of Ferrara (Italy)," Sustainability, MDPI, vol. 10(3), pages 1-20, March.

    More about this item

    Keywords

    Family; Multi Criteria Decision Making; Performance Evaluation; Practice; TOPSIS;
    All these keywords.

    JEL classification:

    • C19 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods and Methodology: General - - - Other
    • C44 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Operations Research; Statistical Decision Theory
    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health

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