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Quality culture in romanian public administration

Author

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  • Madalina Tomescu

Abstract

The idea of quality applied in public administration can sometimes seem utopian. However, it is not utopian, given that citizens are taxpayers and as such are entitled to impeccable service. Therefore, I consider it necessary to implement a real culture of quality in public administration, in order to ensure good quality services for citizens and achieve their interests, on one hand. On the other hand, the culture of quality is mandatory for serving the national public interest.

Suggested Citation

  • Madalina Tomescu, 2013. "Quality culture in romanian public administration," International Journal for Public Management and Politic Development, Fundatia Amfiteatru, vol. 1(1), pages 38-43, May.
    • Handle: RePEc:amf:ijpmfa:v:1:y:2013:i:1:p:38-43
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    File URL: http://repec.turismulresponsabil.ro/RePEc/ijpmarchive/2013-1/2013-1-1-38-43.pdf
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    More about this item

    Keywords

    quality management; quality culture; ethics; public;
    All these keywords.

    JEL classification:

    • D02 - Microeconomics - - General - - - Institutions: Design, Formation, Operations, and Impact
    • H70 - Public Economics - - State and Local Government; Intergovernmental Relations - - - General
    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • M38 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Government Policy and Regulation

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