Opportunities For Optimizing The Cost Of Quality

Nowadays, in front of an increasingly fierce competition, the center of gravity of any business in order to make a profit is customer satisfaction. For achieving this desideratum, companies, in their role as suppliers of goods and services, mostly aim to obtain economic and financial performance by improving quality and thus optimizing emergent costs. From this perspective, quality improvement within the economic entity must be a continuous activity which aims mainly to target the performance of processes, products and services in order to be more efficient and meet consumer demands. Therefore, the main interest consists in taking action to ensure effectiveness and efficiency, in equal measure for both economic entity, but also for the customer, through the application and selection of optimal solutions targeting decreasing costs. This paper aims to highlight that quality improvement becomes a very important process whose primary concern should be: discovering defects and quality cost optimization.