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Exploring the Usability of Municipal Web Sites: A Comparison Based on Expert Evaluation Results from Four Case Studies

Author

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  • Costin PRIBEANU
  • Ruxandra-Dora MARINESCU
  • Dragos Daniel IORDACHE
  • Maria GHEORGHE-MOISII

Abstract

The usability of public administration web sites is a key quality attribute for the successful implementation of the Information Society. Formative usability evaluation aims at finding and reporting usability problems as early as possible in the development process. The objective of this paper is to present and comparatively analyze the results of an expert usability evaluation of 4 municipality web sites. In order to document usability problems an extended set of heuristics was used that is based on two sources: usability heuristics and ergonomic criteria. The explanatory power of heuristics was supplemented with a set of usability guidelines. The evaluation results revealed that a set of specific tasks with clearly defined goals helps to identify many severe usability problems that occur frequently in the municipality web sites. A typical issue for this category of web sites is the lack of information support for the user.

Suggested Citation

  • Costin PRIBEANU & Ruxandra-Dora MARINESCU & Dragos Daniel IORDACHE & Maria GHEORGHE-MOISII, 2010. "Exploring the Usability of Municipal Web Sites: A Comparison Based on Expert Evaluation Results from Four Case Studies," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 14(4), pages 87-96.
    • Handle: RePEc:aes:infoec:v:14:y:2010:i:4:p:87-96
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    Cited by:

    1. Costin PRIBEANU, 2017. "A Revised Set of Usability Heuristics for the Evaluation of Interactive Systems," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 21(3), pages 31-38.

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