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Customer revisit intention to restaurants: Evidence from online reviews

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Cited by:

  1. Zhu, Dong Hong & Deng, Zhong Zhun & Chang, Ya Ping, 2020. "Understanding the influence of submission devices on online consumer reviews:A comparison between smartphones and PCs," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
  2. Youngseok Choi & Habin Lee, 2017. "Data properties and the performance of sentiment classification for electronic commerce applications," Information Systems Frontiers, Springer, vol. 19(5), pages 993-1012, October.
  3. Elvira Ismagilova & Emma L. Slade & Nripendra P. Rana & Yogesh K. Dwivedi, 0. "The Effect of Electronic Word of Mouth Communications on Intention to Buy: A Meta-Analysis," Information Systems Frontiers, Springer, vol. 0, pages 1-24.
  4. Shawn Berry, 2024. "Fake Google restaurant reviews and the implications for consumers and restaurants," Papers 2401.11345, arXiv.org.
  5. Chul Woo Yoo, 2020. "An Exploration of the Role of Service Recovery in Negative Electronic Word-of-Mouth Management," Information Systems Frontiers, Springer, vol. 22(3), pages 719-734, June.
  6. Heng Tang & Chang Boon Patrick Lee & Kwee Keong Choong, 2017. "Consumer decision support systems for novice buyers – a design science approach," Information Systems Frontiers, Springer, vol. 19(4), pages 881-897, August.
  7. Zibarzani, Masoumeh & Abumalloh, Rabab Ali & Nilashi, Mehrbakhsh & Samad, Sarminah & Alghamdi, O.A. & Nayer, Fatima Khan & Ismail, Muhammed Yousoof & Mohd, Saidatulakmal & Mohammed Akib, Noor Adelyna, 2022. "Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology," Technology in Society, Elsevier, vol. 70(C).
  8. Heng Tang & Chang Boon Patrick Lee & Kwee Keong Choong, 0. "Consumer decision support systems for novice buyers – a design science approach," Information Systems Frontiers, Springer, vol. 0, pages 1-17.
  9. Mengqiang Pan & Nao Li & Xiankai Huang, 2022. "Asymmetrical impact of service attribute performance on consumer satisfaction: an asymmetric impact-attention-performance analysis," Information Technology & Tourism, Springer, vol. 24(2), pages 221-243, June.
  10. Zhuolan Bao & Wenwen Li & Pengzhen Yin & Michael Chau, 2021. "Examining the impact of review tag function on product evaluation and information perception of popular products," Information Systems and e-Business Management, Springer, vol. 19(2), pages 517-539, June.
  11. Juheng Zhang & Selwyn Piramuthu, 2018. "Product recommendation with latent review topics," Information Systems Frontiers, Springer, vol. 20(3), pages 617-625, June.
  12. Mengyue Wang & Xin Li & Patrick Y. K. Chau, 2021. "Leveraging Image-Processing Techniques for Empirical Research: Feasibility and Reliability in Online Shopping Context," Information Systems Frontiers, Springer, vol. 23(3), pages 607-626, June.
  13. Raghav Pavan Karumur & Tien T. Nguyen & Joseph A. Konstan, 2018. "Personality, User Preferences and Behavior in Recommender systems," Information Systems Frontiers, Springer, vol. 20(6), pages 1241-1265, December.
  14. Cherniece J. Plume & Emma L. Slade, 2018. "Sharing of Sponsored Advertisements on Social Media: A Uses and Gratifications Perspective," Information Systems Frontiers, Springer, vol. 20(3), pages 471-483, June.
  15. Seung-Hun Shin & Sung-Byung Yang & Kichan Nam & Chulmo Koo, 2017. "Conceptual foundations of a landmark personality scale based on a destination personality scale: Text mining of online reviews," Information Systems Frontiers, Springer, vol. 19(4), pages 743-752, August.
  16. Eunhye (Olivia) Park & Bongsug (Kevin) Chae & Junehee Kwon & Woo-Hyuk Kim, 2020. "The Effects of Green Restaurant Attributes on Customer Satisfaction Using the Structural Topic Model on Online Customer Reviews," Sustainability, MDPI, vol. 12(7), pages 1-20, April.
  17. Wei-Lun Chang & Yi-Pei Chen, 2019. "Way too sentimental? a credible model for online reviews," Information Systems Frontiers, Springer, vol. 21(2), pages 453-468, April.
  18. Paul M. Gangi & Allen C. Johnston & James L. Worrell & Samuel C. Thompson, 2018. "What could possibly go wrong? A multi-panel Delphi study of organizational social media risk," Information Systems Frontiers, Springer, vol. 20(5), pages 1097-1116, October.
  19. Soyoung Oh & Honggeun Ji & Jina Kim & Eunil Park & Angel P. del Pobil, 2022. "Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service," Information Technology & Tourism, Springer, vol. 24(1), pages 109-126, March.
  20. Lin Xiao & Chuanmin Mi & Yucheng Zhang & Jing Ma, 2019. "Examining Consumers’ Behavioral Intention in O2O Commerce from a Relational Perspective: an Exploratory Study," Information Systems Frontiers, Springer, vol. 21(5), pages 1045-1068, October.
  21. Youngseok Choi & Habin Lee, 0. "Data properties and the performance of sentiment classification for electronic commerce applications," Information Systems Frontiers, Springer, vol. 0, pages 1-20.
  22. Ying Zhang & Jiehang Song & Angelo Sciacca & Jin Chan & Xiaoguang Qi, 2022. "Novel Sentiment Lexica Derived from User Generating Content by Chinese Tourists in Pacific Islands," Sustainability, MDPI, vol. 14(23), pages 1-23, November.
  23. Seung-Hun Shin & Sung-Byung Yang & Kichan Nam & Chulmo Koo, 0. "Conceptual foundations of a landmark personality scale based on a destination personality scale: Text mining of online reviews," Information Systems Frontiers, Springer, vol. 0, pages 1-10.
  24. Elvira Ismagilova & Emma L. Slade & Nripendra P. Rana & Yogesh K. Dwivedi, 2020. "The Effect of Electronic Word of Mouth Communications on Intention to Buy: A Meta-Analysis," Information Systems Frontiers, Springer, vol. 22(5), pages 1203-1226, October.
  25. Luvai Motiwalla & Amit V. Deokar & Surendra Sarnikar & Angelika Dimoka, 2019. "Leveraging Data Analytics for Behavioral Research," Information Systems Frontiers, Springer, vol. 21(4), pages 735-742, August.
  26. Bernd Heinrich & Marcus Hopf & Daniel Lohninger & Alexander Schiller & Michael Szubartowicz, 2022. "Something’s Missing? A Procedure for Extending Item Content Data Sets in the Context of Recommender Systems," Information Systems Frontiers, Springer, vol. 24(1), pages 267-286, February.
  27. Kawaljeet Kaur Kapoor & Kuttimani Tamilmani & Nripendra P. Rana & Pushp Patil & Yogesh K. Dwivedi & Sridhar Nerur, 2018. "Advances in Social Media Research: Past, Present and Future," Information Systems Frontiers, Springer, vol. 20(3), pages 531-558, June.
  28. Nilashi, Mehrbakhsh & Ahmadi, Hossein & Arji, Goli & Alsalem, Khalaf Okab & Samad, Sarminah & Ghabban, Fahad & Alzahrani, Ahmed Omar & Ahani, Ali & Alarood, Ala Abdulsalam, 2021. "Big social data and customer decision making in vegetarian restaurants: A combined machine learning method," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
  29. Paul M. Gangi & Allen C. Johnston & James L. Worrell & Samuel C. Thompson, 0. "What could possibly go wrong? A multi-panel Delphi study of organizational social media risk," Information Systems Frontiers, Springer, vol. 0, pages 1-20.
  30. Park, Eunil, 2019. "Motivations for customer revisit behavior in online review comments: Analyzing the role of user experience using big data approaches," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 14-18.
  31. Hobbs, Lonnie & Shanoyan, Aleksan, 2018. "Analysis of Consumer Perception of Product Attributes in Pet Food: Implications for Marketing and Brand Strategy," 2018 Annual Meeting, August 5-7, Washington, D.C. 274070, Agricultural and Applied Economics Association.
  32. Shah Jahan Miah & Huy Quan Vu & Damminda Alahakoon, 2022. "A social media analytics perspective for human‐oriented smart city planning and management," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(1), pages 119-135, January.
  33. Hwang, Syjung & Kim, Jina & Park, Eunil & Kwon, Sang Jib, 2020. "Who will be your next customer: A machine learning approach to customer return visits in airline services," Journal of Business Research, Elsevier, vol. 121(C), pages 121-126.
  34. Farzaneh Soleimani Zoghi, "undated". "An analysis on complaint behaviour of hotel guests in Italy," Review of Socio - Economic Perspectives 202212, Reviewsep.
  35. Hua (Jonathan) Ye & Cecil Eng Huang Chua & Jun Sun, 2019. "Enhancing mobile data services performance via online reviews," Information Systems Frontiers, Springer, vol. 21(2), pages 441-452, April.
  36. Yi Luo & Xiaowei Xu, 2019. "Predicting the Helpfulness of Online Restaurant Reviews Using Different Machine Learning Algorithms: A Case Study of Yelp," Sustainability, MDPI, vol. 11(19), pages 1-17, September.
  37. Juheng Zhang & Selwyn Piramuthu, 0. "Product recommendation with latent review topics," Information Systems Frontiers, Springer, vol. 0, pages 1-9.
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