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Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited

Citations

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Cited by:

  1. Jing Dong & Rouba Ibrahimb, 2020. "Managing Supply in the On-Demand Economy: Flexible Workers, Full-Time Employees, or Both?," Operations Research, INFORMS, vol. 68(4), pages 1238-1264, July.
  2. Tolga Tezcan & Jiheng Zhang, 2014. "Routing and Staffing in Customer Service Chat Systems with Impatient Customers," Operations Research, INFORMS, vol. 62(4), pages 943-956, August.
  3. Tolga Tezcan & Banafsheh Behzad, 2012. "Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems," Manufacturing & Service Operations Management, INFORMS, vol. 14(3), pages 386-401, July.
  4. Cohen, Asaf & Saha, Subhamay, 2021. "Asymptotic optimality of the generalized cμ rule under model uncertainty," Stochastic Processes and their Applications, Elsevier, vol. 136(C), pages 206-236.
  5. Xu Sun & Yunan Liu, 2021. "Staffing many‐server queues with autoregressive inputs," Naval Research Logistics (NRL), John Wiley & Sons, vol. 68(3), pages 312-326, April.
  6. Dongyuan Zhan & Amy R. Ward, 2019. "Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems," Operations Research, INFORMS, vol. 67(6), pages 1738-1751, November.
  7. Achal Bassamboo & Ramandeep Singh Randhawa, 2016. "Scheduling Homogeneous Impatient Customers," Management Science, INFORMS, vol. 62(7), pages 2129-2147, July.
  8. Chenguang (Allen) Wu & Achal Bassamboo & Ohad Perry, 2019. "Service System with Dependent Service and Patience Times," Management Science, INFORMS, vol. 65(3), pages 1151-1172, March.
  9. Achal Bassamboo & Ramandeep S. Randhawa, 2010. "On the Accuracy of Fluid Models for Capacity Sizing in Queueing Systems with Impatient Customers," Operations Research, INFORMS, vol. 58(5), pages 1398-1413, October.
  10. Itai Gurvich & Jan A. Van Mieghem, 2015. "Collaboration and Multitasking in Networks: Architectures, Bottlenecks, and Capacity," Manufacturing & Service Operations Management, INFORMS, vol. 17(1), pages 16-33, February.
  11. Ying Chen & John J. Hasenbein, 2017. "Staffing large-scale service systems with distributional uncertainty," Queueing Systems: Theory and Applications, Springer, vol. 87(1), pages 55-79, October.
  12. Manuel A. Nunez & Xue Bai & Linna Du, 2021. "Leveraging Slack Capacity in IaaS Contract Cloud Services," Production and Operations Management, Production and Operations Management Society, vol. 30(4), pages 883-901, April.
  13. Fei Gao & Xuanming Su, 2018. "Omnichannel Service Operations with Online and Offline Self-Order Technologies," Management Science, INFORMS, vol. 64(8), pages 3595-3608, August.
  14. Dipankar Bose & A. K. Chatterjee, 2015. "Specialized versus Multi-skilled Workforce: A Newsboy Approach for Call Centre Resource Planning," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 40(3-4), pages 252-267, August.
  15. Noa Zychlinski, 2023. "Applications of fluid models in service operations management," Queueing Systems: Theory and Applications, Springer, vol. 103(1), pages 161-185, February.
  16. Notz, Pascal M. & Wolf, Peter K. & Pibernik, Richard, 2023. "Prescriptive analytics for a multi-shift staffing problem," European Journal of Operational Research, Elsevier, vol. 305(2), pages 887-901.
  17. Hu, Xiangling & Motwani, Jaideep G., 2014. "Minimizing downside risks for global sourcing under price-sensitive stochastic demand, exchange rate uncertainties, and supplier capacity constraints," International Journal of Production Economics, Elsevier, vol. 147(PB), pages 398-409.
  18. Heemskerk, M. & Mandjes, M. & Mathijsen, B., 2022. "Staffing for many-server systems facing non-standard arrival processes," European Journal of Operational Research, Elsevier, vol. 296(3), pages 900-913.
  19. Edieal Pinker & Tolga Tezcan, 2013. "Determining the Optimal Configuration of Hospital Inpatient Rooms in the Presence of Isolation Patients," Operations Research, INFORMS, vol. 61(6), pages 1259-1276, December.
  20. Li, Gang & Huang, Feng Feng & Cheng, T.C.E. & Zheng, Quan & Ji, Ping, 2014. "Make-or-buy service capacity decision in a supply chain providing after-sales service," European Journal of Operational Research, Elsevier, vol. 239(2), pages 377-388.
  21. Guodong Pang & Ohad Perry, 2015. "A Logarithmic Safety Staffing Rule for Contact Centers with Call Blending," Management Science, INFORMS, vol. 61(1), pages 73-91, January.
  22. Linda V. Green & Sergei Savin & Nicos Savva, 2013. "“Nursevendor Problem”: Personnel Staffing in the Presence of Endogenous Absenteeism," Management Science, INFORMS, vol. 59(10), pages 2237-2256, October.
  23. Alexander L. Stolyar & Tolga Tezcan, 2011. "Shadow-Routing Based Control of Flexible Multiserver Pools in Overload," Operations Research, INFORMS, vol. 59(6), pages 1427-1444, December.
  24. Tevfik Aktekin & Refik Soyer, 2012. "Bayesian analysis of queues with impatient customers: Applications to call centers," Naval Research Logistics (NRL), John Wiley & Sons, vol. 59(6), pages 441-456, September.
  25. Josh Reed & Bo Zhang, 2017. "Managing capacity and inventory jointly for multi-server make-to-stock queues," Queueing Systems: Theory and Applications, Springer, vol. 86(1), pages 61-94, June.
  26. Itai Gurvich & Junfei Huang & Avishai Mandelbaum, 2014. "Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State," Mathematics of Operations Research, INFORMS, vol. 39(2), pages 325-373, May.
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