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Service quality and the training of employees: The mediating role of organizational commitment

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  1. Codruța Adina Băltescu & Nicoleta Andreea Neacșu & Anca Madar & Dana Boșcor & Alexandra Zamfirache, 2022. "Sustainable Development Practices of Restaurants in Romania and Changes during the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(7), pages 1-24, March.
  2. Sharma, Vivek & Bhat, Dada Ab Rouf, 2020. "An empirical study exploring the relationship among human capital innovation, service innovation, competitive advantage and employee productivity in hospitality services," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 9(2), pages 1-14..
  3. Alecxandrina Deaconu & Elena Mădălina Dedu & Ramona Ștefania Igreț & Cătălina Radu, 2018. "The Use of Information and Communications Technology in Vocational Education and Training—Premise of Sustainability," Sustainability, MDPI, vol. 10(5), pages 1-18, May.
  4. Miao Qing & Muhammad Asif & Abid Hussain & Arif Jameel, 2020. "Exploring the impact of ethical leadership on job satisfaction and organizational commitment in public sector organizations: the mediating role of psychological empowerment," Review of Managerial Science, Springer, vol. 14(6), pages 1405-1432, December.
  5. Chux Gervase Iwu & Abdullah Promise Opute & Olayemi Abdullateef Aliyu & Chukuakadibia Eresia-Eke & Tichaona Buzy Musikavanhu & Afeez Olalekan Jaiyeola, 2021. "A Structural Equation Modelling Evaluation of Antecedents and Interconnections of Call Centre Agents’ Intention to Quit," JRFM, MDPI, vol. 14(4), pages 1-21, April.
  6. Carmen Castro-Casal & Guadalupe Vila-Vázquez & Álvaro Pardo-Gayoso, 2019. "Sustaining Affective Commitment and Extra-Role Service among Hospitality Employees: Interactive Effect of Empowerment and Service Training," Sustainability, MDPI, vol. 11(15), pages 1-16, July.
  7. Dhar, Rajib Lochan, 2016. "Ethical leadership and its impact on service innovative behavior: The role of LMX and job autonomy," Tourism Management, Elsevier, vol. 57(C), pages 139-148.
  8. Tsai, Pei-Hsuan & Tang, Jia-Wei & Chen, Chih-Jou, 2022. "Partnerships that go places: How to successfully market products from vendor partners at retail stores from the vendors’ perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
  9. Mengmeng Wang & Wenjie Yang, 2021. "What Drives Rural Consumers to Change E-Commerce Attitude and Adopt E-Commerce through the Moderating Role of Corporate Social Responsibility in an Emerging Market? An Empirical Investigation in the C," Sustainability, MDPI, vol. 13(23), pages 1-22, November.
  10. Mittal, Swati & Dhar, Rajib Lochan, 2016. "Effect of green transformational leadership on green creativity: A study of tourist hotels," Tourism Management, Elsevier, vol. 57(C), pages 118-127.
  11. Omoruyi O & Chinomona E, 2016. "Modeling the Factors that Influence Employee Attitude and Service Delivery Behavior among Higher Education Professionals," Journal of Economics and Behavioral Studies, AMH International, vol. 8(5), pages 146-158.
  12. Nazneen Rony & Norazah Mohd Suki, 2017. "Modelling the Relationships between Internal Marketing Factors and Employee Job Satisfaction in Oil and Gas Industry," Asian Social Science, Canadian Center of Science and Education, vol. 13(3), pages 135-135, March.
  13. Anna Mazurek-Kusiak & Boguslaw Sawicki, 2020. "The Gaps in the Quality of Hotel Services in Poland," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 1), pages 1033-1040.
  14. Mohammed Saud Mira* & Dr. Yap Voon Choong & Dr. Chan Kok Thim, 2018. "The Role of Job Satisfaction as Mediator Between Human Resource Practices and Employees' Performance Among the Cargos' Employees at Saudi Ports Authority Based on the Motivation Theories," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 91-105:4.
  15. Munwar Hussain Pahi & Kamal Ab. Hamid & Nighat Moin, 2017. "Review Paper on the Commitment to Service Quality and Relationship with other Constructs," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(11), pages 765-775, November.
  16. Mohammed Ali Ahmed Al-Sharafi & Shu Tong & Abdullah Aloqab, 2021. "The Effective Role of Internal Factors on Reconstructing Telecom Companies: The Case of Yemen Telecom," Sustainability, MDPI, vol. 13(3), pages 1-23, February.
  17. Tyagi, Akansha & Dhar, Rajib Lochan & Sharma, Jyoti, 2016. "Police culture, tourists and destinations: A study of Uttarakhand, India," Tourism Management, Elsevier, vol. 52(C), pages 563-573.
  18. Marjetka Rangus & Srðan Miloševic & Iva Škrbic & Bojana Radenkovic-Šošic & Jože Hocevar & Mladen Kneževic, 2020. "Professional and Organisational Commitment in the Hospitality Sector," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(2), pages 179-191.
  19. Kazim Sari & Abdullah Alper Sener, 2022. "Service quality and intention to recommend in low-cost and full-service airlines in Turkey," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 49(3), pages 297-309, September.
  20. Vladimir Vargas-Calderón & Andreina Moros Ochoa & Gilmer Yovani Castro Nieto & Jorge E. Camargo, 2021. "Machine learning for assessing quality of service in the hospitality sector based on customer reviews," Information Technology & Tourism, Springer, vol. 23(3), pages 351-379, September.
  21. Marjetka Rangus & Srðan Miloševiæ & Iva Škrbiæ & Bojana Radenkoviæ-Šošiæ & Jože Hoèevar & Mladen Kneževiæ, 2020. "Professional and Organisational Commitment in the Hospitality Sector," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(2), pages 179-191.
  22. Lau, Patricia Yin Yin & Tong, Jane L.Y. Terpstra & Lien, Bella Ya-Hui & Hsu, Yen-Chen & Chong, Chooi Ling, 2017. "Ethical work climate, employee commitment and proactive customer service performance: Test of the mediating effects of organizational politics," Journal of Retailing and Consumer Services, Elsevier, vol. 35(C), pages 20-26.
  23. Mustafa Mahooti & Parvaneh Vasli & Esmail Asadi, 2018. "Effect of organizational citizenship behavior on family-centered care: Mediating role of multiple commitment," PLOS ONE, Public Library of Science, vol. 13(9), pages 1-18, September.
  24. Luan Chen & Eric Ng & Shyh-Chang Huang & Wei-Ta Fang, 2017. "A Self-Evaluation System of Quality Planning for Tourist Attractions in Taiwan: An Integrated AHP-Delphi Approach from Career Professionals," Sustainability, MDPI, vol. 9(10), pages 1-18, September.
  25. Eide, Dorthe & Fuglsang, Lars & Sundbo, Jon, 2017. "Management challenges with the maintenance of tourism experience concept innovations: Toward a new research agenda," Tourism Management, Elsevier, vol. 63(C), pages 452-463.
  26. Wenan Hu & Jinlian Luo, 2023. "Leader humor and employee creativity: a model integrating pragmatic and affective roles," Asian Business & Management, Palgrave Macmillan, vol. 22(2), pages 509-528, April.
  27. Marymagdaline E. Tarkang & Ruth N. Yunji & Simplice A. Asongu & Uju V. Alola, 2021. "Antecedents of Customer Loyalty (CL) in the Mobile Telecommunication Companies in Cameroon," Working Papers 21/036, European Xtramile Centre of African Studies (EXCAS).
  28. Sabrina Weigel & Karsten Hadwich, 2019. "Erfolgsfaktoren von Dienstleistungsnetzwerken im Kontext der Servicetransformation – Eine qualitative Analyse [Success Factors of Service Networks in the Context of Servitization – A Qualitative An," Schmalenbach Journal of Business Research, Springer, vol. 71(1), pages 1-43, March.
  29. Carlos Correa & David Alarcón & Ignacio Cepeda, 2021. "“I am Delighted!”: The Effect of Perceived Customer Value on Repurchase and Advocacy Intention in B2B Express Delivery Services," Sustainability, MDPI, vol. 13(11), pages 1-19, May.
  30. Xiaocong Yang & Kai Zhao & Xiaobo Tao & Eric Shiu, 2019. "Developing and Validating a Theory-Based Model of Crowdfunding Investment Intention—Perspectives from Social Exchange Theory and Customer Value Perspective," Sustainability, MDPI, vol. 11(9), pages 1-18, May.
  31. Hailian Qiu & Ning Wang & Minglong Li, 2021. "Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment," SAGE Open, , vol. 11(1), pages 21582440211, March.
  32. Chen, Lu & Li, Yong-Quan & Liu, Chih-Hsing, 2019. "How airline service quality determines the quantity of repurchase intention - Mediate and moderate effects of brand quality and perceived value," Journal of Air Transport Management, Elsevier, vol. 75(C), pages 185-197.
  33. Mary Monica Jiony & Tek Yew Lew & Daria Gom & Geoffrey Harvey Tanakinjal & Stephen Sondoh, 2021. "Influence of Cultural Intelligence and Psychological Capital on Service Quality: A Study of the Hotel Industry in Sabah, Malaysia," Sustainability, MDPI, vol. 13(19), pages 1-20, September.
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